Top Operations & Support Jobs

Owns Casechek’s revenue operations infrastructure across Sales, Marketing, Customer Success, and Operations. Responsibilities include managing Salesforce and the commercial technology stack, improving lifecycle data, building forecasting and KPI systems, supporting deal desk and contracting, aligning cross-functional processes, analyzing win/loss data, and developing supplier-side revenue operations. The role begins as a hands-on individual contributor and evolves into building a RevOps team.

Supports the Managing Partner by managing calendars, communications, priorities, meetings, travel coordination, and follow-up. Oversees strategic initiatives and special projects, coordinates department heads and vendors, tracks deliverables, identifies bottlenecks, and improves administrative workflows. The role also manages confidential information, supports office operations, and implements AI, automation, and productivity tools to improve efficiency.

Leads multi-location operations across Texas and additional states, managing office performance, KPIs, staffing, provider success, service standards, and growth initiatives. Coaches Office Managers, analyzes operational and financial metrics, implements improvement plans, manages change, handles escalated concerns, and communicates area performance to senior leadership. The role requires frequent travel among Houston, Dallas, and Austin, with additional travel as needed.

Leads HNTB’s Fort Worth location and western DFW operations, overseeing growth strategy, business development, client and government relations, community engagement, staffing, culture, budgets, quality, and project delivery. Builds strategic client programs and pursuits, guides client service teams, supports major projects, coordinates workshare, and drives revenue, staffing, and operational performance. Requires extensive client-facing leadership and management experience in engineering, architecture, planning, or a related field.

Supports daily library makerspace operations by assisting patrons with equipment, software, 3D printing, project development, troubleshooting, instruction, safety procedures, supplies, fees, and program preparation. Performs equipment cleaning and routine maintenance, monitors inventory, compiles statistics, reports problems, and completes opening and closing procedures. Requires evening and alternating weekend availability, customer service skills, physical stamina, and the ability to learn and teach creative technologies.

Provides administrative support for a school front office, including answering phones, greeting visitors, processing mail, maintaining student files, entering attendance and enrollment data, tracking inventories, assisting with purchasing, coordinating records and health information, supporting meal tracking, troubleshooting facilities issues, and providing translation. The role requires frequent interaction with students, families, staff, and the public, along with accurate recordkeeping, discretion, and consistent on-site attendance.

Leads internal operations process and systems optimization, service provider governance, claims-area corrective initiatives, and improvement projects. Ensures implementations meet service-level agreements, timelines, and quality standards. Builds and manages teams through recruiting, coaching, performance management, training, and career development. Partners with internal and external stakeholders to achieve organizational goals and improve operational performance.

Provides administrative and coordination support to the IT management team by maintaining calendars, trackers, records, reports, budgets, procedures, and action logs. Coordinates audits, executive requests, onboarding, offboarding, training, and cross-functional initiatives while tracking deadlines and implementing approved process updates. The role is onsite in North Logan, Utah and requires U.S. citizenship with the ability to obtain and maintain a government security clearance.

Researches and resolves escalated customer complaints and inquiries through phone, email, and written communication. Coordinates with internal departments to close cases, maintains escalation records and deadlines, identifies trends, and provides clear customer updates. The role manages a case pipeline, may support customer setup and onboarding, and occasionally provides product demonstrations or training.

Leads daily customer service operations and directly supervises customer service representatives. Provides coaching, mentoring, performance feedback, and training support; resolves escalated customer issues; monitors service and satisfaction metrics; prepares reports; identifies process improvements; and collaborates cross-functionally to improve operational efficiency and customer experience.