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Provides advanced remote and onsite IT support for client hardware, software, networks, servers, cloud platforms, security, backups, and communications systems. Troubleshoots complex issues, manages tickets, collaborates with vendors and internal teams, documents solutions, mentors junior staff, supports network cutovers and hardware refreshes, and participates in after-hours on-call rotations. The role requires regional travel, strong customer communication, and expertise in managed service provider environments.

Optimize visual AI model inference across architectures, algorithms, runtimes, GPU kernels, and distributed systems. Profile workloads, identify compute and memory bottlenecks, improve latency, throughput, memory efficiency, and GPU utilization, and develop benchmarking infrastructure. The role involves techniques such as quantization, sparsity, caching, compilation, attention optimization, custom CUDA or Triton kernels, and multi-GPU execution while collaborating closely with research scientists.

Lead end-to-end qualitative UX research across B2B, B2C, and internal projects, including interviews, usability testing, concept testing, synthesis, and stakeholder recommendations. Partner with product, design, marketing, sales, engineering, and CRO teams to shape user-centered products and improve conversion. Maintain the Dovetail research repository, facilitate workshops, manage multiple projects, and support research operations, tooling, ethical practices, and GDPR-compliant data handling.

Administer and optimize Gainsight, Gong, and related Customer Experience systems. Build workflows, health scores, dashboards, integrations, and customer success programs supporting onboarding, renewals, and risk mitigation. Maintain data integrity, gather requirements, lead system enhancement projects, and collaborate with CX, Product, and RevOps teams. Provide training, documentation, stakeholder communication, and operational insights through KPIs and reporting.

Manage LTX’s B2B events portfolio, including conferences, sponsorships, meetups, and networking programs. Evaluate event opportunities, maintain scoring and tiering models, manage budgets, contracts, vendors, creative production, logistics, and attendee coordination. Lead event execution from planning through post-event reporting while ensuring alignment with brand standards, sales goals, and business priorities.

Develop and maintain enterprise AI/ML solutions using Generative AI, RAG, and agentic frameworks on AWS. Design scalable architectures with Terraform, build CI/CD pipelines using GitLab, automate deployments with Python and Bash, and develop React-based internal tools and APIs. The role also involves troubleshooting, reliability, governance, security, compliance, project collaboration, technical mentorship, and occasional production support or travel.

Serve as an embedded security partner to business, product, data, and technology teams. Assess architectures, conduct threat reviews, develop secure-by-design patterns, guide SaaS and vendor selection, and translate security requirements into practical controls. Support identity, infrastructure, AI workflows, data strategy, M&A integrations, and automated guardrails while enabling teams through training and collaboration.

Conduct field-based prospecting across the South East through outreach, networking, referrals, and face-to-face meetings. Understand business owners’ needs, recommend Teya products, apply the company’s sales methodology, win new business, and meet performance targets. Build long-term customer relationships, represent Teya professionally, share market insights, and develop sales expertise through structured training and coaching.

Own strategic Revenue Operations across forecasting, funnel analytics, GTM planning, sales operations, deal desk, pricing, commissions, data governance, and AI transformation. The role establishes reliable forecasting and unified revenue data, leads annual planning and reforecasts, manages commission systems and pricing operations, and drives AI-enabled workflows. Reporting to the COO, the director leads a distributed team and influences Marketing, Sales, Customer Success, Finance, Data, Systems, and AI teams.

Supports private-market document processing, data-quality reconciliation, exception triage, workflow management, and offshore team coordination. Serves as a subject-matter expert on private-market data, analyzes trends, documents operational logic, identifies process improvements, and collaborates with Product, Data, and Engineering teams on roadmap and systemic fixes. Provides operational summaries and data-quality reports to support client-facing teams.