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The ABA Regional Operations Manager will drive operational excellence, support providers in scaling ABA practices, and improve profitability by analyzing performance metrics and developing growth strategies. Responsibilities include project management, provider communication, and overseeing customer experience operations.

Own assigned customer accounts to drive adoption, satisfaction, and delivery. Analyze data, gather user insights, define product requirements, support releases, create documentation, manage escalations, and collaborate with product and engineering to improve product functionality and KPIs.

Respond to inbound inquiries and prospect across channels to qualify leads against the ICP, book sales appointments, maintain CRM pipeline (Salesforce), collaborate with marketing, support sales materials, and stay current on industry trends and competitors to drive revenue growth.

Senior strategic lead owning full account relationships for marquee clients. Drive organic growth, financial performance, vendor contracting, team development, and delivery excellence across multi-channel media programs while aligning cross-functional teams and leading client-facing strategy and QBRs.

Lead global GTM revenue operations for a ~$150M ARR SaaS business, owning forecasting, planning, analytics, pricing, and GTM systems to improve forecast accuracy, ARR quality, unit economics, and capital efficiency across Sales, Marketing, and Customer Growth.

Lead development of advanced budgeting, forecasting, and financial models; perform margin and variance analysis; build executive dashboards and KPIs; partner with cross-functional teams to identify risks and growth opportunities; drive ROI analyses and improve reporting through AI, automation, and analytics.

Identify, prospect, and qualify net-new Mid-market and Enterprise opportunities focused on Security, AI, and IT solutions. Conduct outbound outreach (cold calls, email, LinkedIn), book qualified meetings for Sales Executives, engage executive decision-makers, and hit monthly lead-generation targets while partnering with Sales, Marketing, and Consulting teams.

Lead and develop the Customer Success team, own gross dollar retention and account health, partner with Sales on renewals and expansion, translate customer feedback to Product and Data Science, modernize CS tooling and incorporate AI into the retention and expansion motion.

Serve as strategic sourcing and contracts lead for Digital Technology, managing $75M–$125M spend. Lead end-to-end sourcing (RFx, evaluation, selection), negotiate complex agreements, structure flexible commercial models, manage supplier relationships and performance, apply market intelligence and financial analysis, and drive cost optimization and value realization across software, cloud, hardware, telecom, and IT services.

Support HR by managing recruitment, onboarding, employee records, HR documentation, and payroll data. Respond to employee inquiries, coordinate training, track attendance and leaves, prepare HR reports, and ensure compliance with labor laws and company policies.