Top Customer Success Jobs in New York City, NY
As a Customer Success Manager, you will support Northbeam's enterprise customers, enhance retention, and minimize churn. You'll provide onboarding setup support, manage stakeholder coordination, and analyze customer usage data. You'll also work with internal teams to resolve technical issues and improve customer engagement and success.
As a Customer Support Specialist, you will provide high-touch service by creatively resolving customer issues, ensuring great experiences despite challenges, and supporting individuals through a complex system. Strong communication skills and attention to detail are crucial in this fast-paced role based in an office environment.
The Senior Customer Success Manager will drive positive outcomes for customers by managing their entire journey from onboarding to activation and upsell, ensuring they receive exceptional value and advocating for their needs to product teams. The role emphasizes building long-term partnerships rather than transactional relationships, amid an exciting environment focused on AI applications.
Beacon Digital invites those interested to submit a general interest form for potential future roles. The company emphasizes a collaborative workplace culture and is dedicated to helping B2B companies improve marketing efficiency and lead generation through a broad range of services, including digital marketing strategies, SEO, and email marketing.
The Customer Success Strategy and Operations Manager will develop customer lifecycle processes, oversee renewal reporting, drive data-driven decision-making through dashboards, and collaborate with teams to enhance operational efficiency while leading customer success initiatives.
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The Senior Associate of Client Success will manage new and existing client accounts, ensuring successful execution of digital campaigns from kickoff to completion. Responsibilities include media planning, client communication, coordination with cross-functional teams, and delivering exceptional client experiences.
The Senior Customer Onboarding Manager will own the client onboarding process for Pacvue's SaaS platform, ensuring a seamless experience. Responsibilities include building relationships, leading strategic and tactical guidance, providing tailored training, and driving continuous improvements to enhance the customer journey and operational excellence.
As a Customer Success Manager, you'll build and manage relationships with clients, utilize data analytics to enhance product recommendations, and ensure client accounts are optimized for success. You'll also create and manage performance dashboards tailored to client needs and support ongoing development requests.
The End User Support Specialist provides high-quality customer service and technical support for end-user computer and networking issues. Responsibilities include installation, configuration, troubleshooting of desktop computers and software, and performing maintenance actions either remotely or on-site.
In this role, you will manage and enhance customer relationships by identifying at-risk customers, resolving contract issues, and implementing strategies to improve retention and satisfaction. You'll negotiate solutions, communicate empathetically, and advocate for customer perspectives within the company to drive loyalty and positive experiences.
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