Senior Customer Success Associate

See yourself at Dataminr

As part of our Customer Success team, you would serve as the platform expert and ensure value optimization for a portfolio of accounts. You will rely on scaled and strategic engagement techniques to support a diverse user base and interface with key stakeholders to align on business goals & objectives. You have experience managing complex software solutions, multiple client stakeholders, and proactive account strategy. You leverage your consultative skills to identify customer needs to build long-term solutions that ensure strong retention outcomes along with opportunistic growth opportunities.
This role is hybrid-remote based, strongly preferred in the greater NYC or DC areas.

At Dataminr, we are over 600 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities.

We offer a competitive benefits package aimed at keeping you healthy and happy:

• Comprehensive medical, dental and vision insurance plan options for employees, domestic partners and their dependents

• Generous PTO, flexible sick days and remote working options

• Paid parental leave and family forming benefits

• Mental health benefits and support

• Company equity (RSUs)

​At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form. 

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, learning and development funds, and more. 

The opportunity

• Be an expert on Dataminr’s platform with a deep understanding of open source and social media analytics

• Provide user-level support to augment business development efforts across the Corporate Risk vertical

• Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices

• Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams

• Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles and other key information necessary to close the renewal

• Strategically navigate and influence stakeholders in the buying process including users, influencers and budget decision makers

• Attain targets for bookings in your book of business, on-time renewals, overall critical renewal and expansion metrics, and increase penetration in your BoB through existing product portfolio and new offers.

What you bring

At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

• 2-3+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of success

• Experience providing product support at the user level

• Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment

• Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience

• Knowledge and/or experience of publicly available information and social media analysis efforts of enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus

• High level of accountability and the ability to execute on multiple and competing projects and deadlines

#LI-WC-1

About Dataminr

Dataminr is a mission-driven AI company that delivers real-time information from 1M+ public data sources, empowering organizations to respond to critical events and emerging risks before they unfold. Founded as an AI company in 2009, Dataminr has the history and tenure in artificial intelligence, and has developed pioneering technology that is redefining the future of real-time information. Recognized as one of the world’s leading AI businesses, recently, Dataminr launched ReGenAI, the first generative AI that automatically regenerates in real-time. Most recently valued at $4.1B, our technology is leveraged by more than two-thirds of the Fortune 50 and half of the Fortune 100 companies who all rely on our AI because we do something that others cannot do. 

Watch our CEO Ted Bailey, discuss the Future of Real-Time Information, the breadth of customers who trust Dataminr, and our proprietary ReGenAI technology here. 

At Dataminr, we are creating a team of talented builders, creators and visionaries to have a real-world impact on how organizations are able to respond to events. We operate all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of client charged with the responsibility to keep organizations running and keep people safe.

The base salary range for this position is $85,000-$95,000. Actual salary will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.
In addition to the benefits set forth above, the compensation package for this role also includes an annual commission target of [$21,250-$23,750] based on the terms of the applicable sales incentive plan.

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.