Top Customer Success Jobs in NYC, NY
As a Customer Success Manager, you will be responsible for onboarding customers smoothly, cultivating and strengthening ongoing client relationships, and driving revenue growth and client satisfaction. You will collaborate with cross-functional teams to ensure customer success and provide feedback for product roadmap. We are looking for someone with experience in the success role, knowledge of developer tools and infrastructure, and the ability to build processes from scratch. Apply now and join our team!
Provide excellent customer support to clients and investigate and document bugs. Strong technical proficiency and communication skills required.
The Technical Customer Success Manager will own strategic relationships with customers and act as the product expert. They will ensure customer satisfaction and provide world-class support. This role requires strong communication skills and the ability to understand technical documentation and analyze data sets.
EliseAI is seeking a Senior Technical Customer Success Manager who will be responsible for building and maintaining relationships with customers, serving as the product expert, and ensuring customer satisfaction.
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The Client Strategy & Insights Manager at Regal.io is responsible for partnering with the B2C client base to drive revenue growth through Regal's customer engagement platform. They analyze customer engagement campaigns, identify opportunities for growth, pitch ideas to clients, and collaborate with other teams to implement and track the success of campaigns. The role also involves creating best-practices playbooks and identifying customers who would benefit from new campaigns.
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Engage with customers for renewals, cross-sell and upsell opportunities, collaborate with multiple teams, enhance renewals process
The Fraud & Identity Specialist will be responsible for preventing fraud, identifying fraudulent activities, handling internal escalations, and ensuring the security of the Instacart platform.
The Escalation Specialist provides best-in-class customer care by resolving escalated customer concerns and enhancing customer satisfaction. Responsibilities include inbound phone support, resolving customer issues, tracking resolutions, and serving as a brand ambassador. Requires 2 years of relevant experience in a fast-paced environment.
The Publisher Success Manager is the dedicated day-to-day contact for a subset of premium publisher partners and GumGum’s longtail support publishers utilizing Zendesk support system. This role plays an essential role in retaining existing partners and deploying growth initiatives at scale. The Publisher Success Manager manages Tier 1 and Tier 2 publisher partnerships, resolves account issues, and identifies growth opportunities. They also support publisher onboarding implementations.
The Specialty Customer Success Consultant at Bullhorn is responsible for driving active use and value realization of the Bullhorn Analytics platform for customers in North America. The role involves building positive relationships with customers, improving adoption and optimization of products, and collaborating with cross-functional teams to increase revenue and retention.
Develop strong and sustainable business relationships with client accounts, support Client Success Managers, manage day-to-day operational work, troubleshoot client issues, collaborate with cross-functional teams, create reporting materials and client presentations.
Deliver program consulting services to Qualtrics customers, design and run world-class CX Programs, lead strategic roadmap, collaborate with clients, drive continuous insights, guide organizational change, engage with recognizable brands, shape CX Programs, and design impactful solutions.
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