Top Customer Success Jobs in New York City, NY
The Exchange Support Professional provides level 2 and 3 support for users experiencing messaging issues in a hybrid Exchange O365 environment. Responsibilities include troubleshooting, documentation, collaborating with technical teams, and recommending process improvements to enhance user interface efficiency.
The Global Client Executive is responsible for building sustainable relationships with clients to enhance account retention and create business growth opportunities. This role involves regular meetings with clients and brokers to align risk management goals, leading stewardship processes, facilitating communication among internal teams, and providing clients access to senior leadership to promote the Everest brand globally.
Socium Media is a performance marketing agency seeking exceptional talent to join their team. The agency focuses on helping brands grow their business and recognizes the importance of employee well-being. They offer various benefits, including unlimited PTO, healthcare coverage, and a 401(k) plan. The job encourages applicants who may not meet all criteria but are excited about the opportunity.
The Client Success Manager will ensure that clients maximize the value of Shutterstock's products through effective onboarding, support, and relationship management. Responsibilities include driving product adoption, addressing renewal barriers, gathering client feedback, and identifying upsell opportunities. This role requires collaboration with internal teams to maintain high client satisfaction and retention rates.
The Growth Specialist will develop and execute demand generation strategies to drive awareness and interest in Ambrook's software. Responsibilities include managing content, coordinating with multiple teams, optimizing digital campaigns, and supporting sales efforts to enhance lead nurturing and conversion rates.
As a Client Success Manager, you will support clients from onboarding to renewal, ensuring they achieve their goals using the SaaS platform. This role involves personalizing customer experiences, managing expectations, conducting check-ins, and collaborating with internal teams for renewals and upselling. You will also host events and promote client success stories.
As the Founding Customer Success Manager, you'll ensure customer satisfaction and success by monitoring product adoption, engaging with clients, facilitating training sessions, and acting as a trusted advisor. Your role includes building scalable processes and serving as the voice of the customer to inform product development.
The Senior Specialist develops engaging learning curriculum focused on core skills, leadership, and customer service programs. Responsibilities include creating trainings and e-learning, conducting needs analyses, and supporting the Learning Management System.
The Enterprise Client Development Associate will focus on converting prospects into sales opportunities, managing early sales processes, and improving CRM data quality for lead generation. Responsibilities include following up on leads, organizing events, assisting sales teams, and leveraging marketing knowledge to drive opportunities.
As a Customer Support Manager, you will resolve inquiries and enhance user experience through email and live chat. You will engage users, contribute to team scaling, and work with internal systems to troubleshoot issues. Your role involves collaborating on user insights and ensuring a meaningful customer interaction.
Top Companies in New York City, NY Hiring Customer Success Roles
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