Customer Success Manager

Posted 23 Days Ago
Be an Early Applicant
New York, NY
Hybrid
75K Annually
3-5 Years Experience
Digital Media • News + Entertainment
Dailymotion is a global company; headquartered in Paris with offices located in New York, Singapore, and South of France
The Role
As a Customer Success Manager, you will engage with internal and external stakeholders to drive client engagement, retention, and growth. Responsibilities include developing media plans, analyzing opportunities, and delivering insights from data to optimize advertising campaigns and reporting for key accounts.
Summary Generated by Built In

Company Description

Dailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.

Dailymotion is also "Dailymotion Pro", a video hosting and broadcasting solution for professionals in all sectors; and "Dailymotion Advertising", a powerful, proprietary video advertising platform, offering a high-quality, secure environment for brands.

Our team is made up of 400 people in France, New York, and Singapore, all united by the same ambition: to visibly shake up the global video platform ecosystem.

Job Description

The Sales Marketing and Customer Success team at Dailymotion aims to be the subject matter experts to convince brands to partner with Dailymotion. We are looking for a Customer Success Manager that is highly motivated and has a hunger to develop media and advertising knowledge.

You will need to be passionate about understanding business drivers for performance and different Dailymotion offerings available to our advertisers. You will be engaging with internal and external stakeholders to transfer Dailymotion offerings into actionable recommendations. You play a key role in helping to grow the North America business by transferring data and insights to recommendation through a storytelling process. You will need to possess strong analytical ability with ability to be a self-starter to find solutions with minimal guidance.

Responsibilities

  • Serve as a key player in delivering proactive offerings using Dailymotion’s data and insights resources by owning tasks and leveraging Data & Insights and AdOps teams. You will also be responsible for developing strategic plans for different advertisers. This includes, but is not limited to, the following:
  • Collaborate with the Sales team to process, respond to and present RFPs, working closely with AdOps and Sales Marketing
  • Build and manage media plans for all live campaigns
  • Work cross-functionally with internal stakeholders to analyze opportunities for key accounts and drive strategic optimizations
  • Expand and develop client relationships to build and maintain deep-level partnerships
  • Focus on client retention, growth, renewal, and client satisfaction
  • Oversee I/O processing, campaign setup and creative submission from clients
  • Serve as the primary post-sale POC for clients in a designated book of business
  • Monitor and influence campaign delivery, troubleshoot and escalate delivery issues to AdOps team when needed
  • Create, manage, and deliver ongoing Excel reporting for key accounts
  • Collaborate with AdOps to provide optimization for campaigns
  • Collaborate with Business Analytics to conduct in-depth data analysis and develop actionable insights/recommendations for future campaigns
  • Partner with Business Analytics and Sales Marketing to develop and provide strategic insights, campaign wrap-ups and/or quarterly business reviews to clients

Qualifications

  • Strong interest and 2-4 years of experience in digital advertising
  • Excellent organizational, interpersonal and communication (written and verbal) skills
  • Solid computer skills including intermediate knowledge of spreadsheets (MS Excel), word processing (MS Word), and MS PowerPoint
  • Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processes
  • Ability to handle multiple priorities
  • Strong analytical skills
  • Problem identifier and problem solver
  • Ability to function equally well independently and as part of a team

Additional Information

At Dailymotion, we empower candidates to take action. If this job sounds like a great opportunity for you, be confident in your skills, we are always happy to meet you! If needed, we can accommodate our recruitment process for your special abilities.

This is Hybrid role: 3 days in NYC office, 2 days remote
For the NYC Office 🗽

🏥100% medical, dental, and vision premium coverage for employees + spouse + kids
🎖️401k matching
🏖️Generous paid time off, floating holidays, and Summer Fridays
🏡Flexible remote work schedules
🚼20 weeks paid birthing/primary caregiver leave
🍼8 weeks paid secondary caregiver leave
🚇Commuter benefit coverage
🚴Monthly wellness stipend 
💰Leveraged employee share offering – International Group Savings Plan offered through the Vivendi Group

Compensation:

Base salary $75K + bonus
Salary based on qualifications and background

Top Skills

Excel
PowerPoint
Word
The Company
New York, NY
416 Employees
Hybrid Workplace
Year Founded: 2005

What We Do

Founded in 2005 and acquired by Vivendi (who also own Universal Music Group, Canal+, Gameloft, etc.), Dailymotion is a global video streaming service that connects over 350 million entertainment-seekers to their personal world of news and entertainment. Built on a clever player, intuitive algorithm, and on carefully-selected recommendations made by our experts who really love great videos, Dailymotion is the one-stop place for enjoying stories from the best creators around in one heightened video experience.

Dailymotion focus on establishing premium content partnerships within 4 key verticals (Music, News, Sports and Entertainment). We are the home for videos that matter!

https://www.dailymotion.com/us
https://about.dailymotion.com/en/our-story/

Why Work With Us

At Dailymotion, we‘re storytellers. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring discoverable stories to life through premium content from the world’s best publishers. We're building out this global presence with passion, empathy and respect. We would love to hear from you!

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