Top Customer Success & Experience Jobs in Nashville, TN

Lead client retention and growth for ESIS accounts by serving as primary client contact, analyzing client data to drive performance, managing contracting and renewals, ensuring CRM data quality, controlling portfolio expenses, and supporting sales and marketing initiatives. Collaborate across internal and external partners and travel as needed to maintain and expand client relationships.

Senior regional leader accountable for end-to-end customer success across deployment and steady-state operations. Owns escalation management, cross-functional coordination across Contact Center, Technology & Service Operations, Field and Financial Services, SDM performance, matrix resource prioritization, and continuous improvement to meet SLAs, CSAT/NPS, and incident resolution targets.

Handle inbound and outbound B2B retention calls to resolve merchant issues, educate on rates, equipment, and loyalty programs, coordinate cross-functionally to retain accounts, diagnose root causes of cancellations, recommend process improvements, and support special projects.

Manage and grow client relationships for lead-generation campaigns; coordinate cross-functional teams, monitor project timelines and KPIs, produce client updates and forecasts, troubleshoot processes, and drive operational improvements to support business growth.

Serve as primary contact for enrolled students, manage onboarding, biweekly check-ins, individualized success roadmaps, track milestones, resolve issues, coordinate cross-functional teams, maintain CRM documentation, and produce progress reports. Provide a personalized, bilingual (English/Portuguese) concierge-level student experience for healthcare professionals in international career transition. Remote, part-time role focused on retention, completion, and operational improvements.

Lead technical onboarding for new customers, manage integrations and troubleshooting, translate technical requirements into value-driven artifacts and plans, drive product adoption, engage technical and executive stakeholders, and advocate customer needs into the product roadmap.

Manage a portfolio of 40+ accounts to drive retention, engagement, and expansion. Own renewals and forecasting, run strategic reviews, identify upsell opportunities, coordinate onboarding, escalate support issues, and collaborate with sales and contracts teams to close renewals.

Lead global strategy and operations for AI-powered client enablement, training, and digital adoption. Build and scale LMS/DAP ecosystems, drive digital transformation of client journeys, optimize learning content and delivery, and align enablement with GTM to reduce friction and accelerate revenue. Manage a 200+ team across education, training services, and client enablement.

Lead strategy and execution for Customer Success Shared Services: redesign operating models, govern CS tech stack, drive AI/automation and PMO delivery, direct enablement and change management, establish telemetry and metrics, and build/scale a 30+ person team while partnering with cross-functional executive leaders.

Manage implementation, adoption, retention, and expansion for Public Safety enterprise customers across the Northwest. Lead onboarding, track implementations, drive adoption metrics, run QBRs, advocate product feedback to engineering, and ensure renewals and expansions while supporting ~20 accounts and collaborating with Sales, Product, and Engineering.

Lead onboarding for high-value, complex SaaS clients by designing scalable processes, managing enterprise implementations, building executive relationships, coordinating cross-functional teams, mitigating risk, tracking onboarding KPIs, and mentoring onboarding staff to deliver rapid time-to-value.