Top Customer Success & Experience Jobs in Nashville, TN

The AI Success Manager will oversee customer onboarding, technical deployment, and strategic partnerships to ensure successful AI implementations, driving measurable business outcomes and adoption.

The Dynamic PC Support Technician assists clients with troubleshooting desktops and laptops, ensuring customer satisfaction while managing repair processes and asset control.

The Market Representative will promote LineLeap at partnered venues, engage with customers, and serve as the brand's presence in Nashville on weekends.

The Talent Manager will oversee and develop a roster of digital creators, drive business opportunities, and shape client careers strategically.

Travel 85–95% to customer properties nationwide and internationally to implement hospitality software. Configure systems, barcode and map hotel equipment, train staff, troubleshoot technical issues, manage implementation timelines and documentation, and coordinate handoffs with sales and customer success teams. The role is fully remote when not traveling, requires proximity to a major international airport, physical mobility throughout hotel properties, strong communication, adaptability, and technical aptitude.

Own customer success across onboarding, training, support, adoption, renewals, retention, advocacy, and expansion. The role defines and optimizes the customer lifecycle, tracks success metrics, advises customers on sales strategies, delivers webinars, creates content, and collaborates cross-functionally with Marketing, Product, Sales, Finance, and leadership to drive recurring revenue and customer value.

Own strategic, executive-level customer relationships for enterprise accounts. Guide Sysdig deployments and architecture on Kubernetes and cloud platforms, run business reviews, lead workshops, map outcomes to technical capabilities, support renewals and expansion, identify/mitigate risks, troubleshoot environments, and partner with Product, Engineering, Support, and Services to drive value and mentor junior team members.

Serve as primary client contact to build and grow relationships, manage day-to-day requests, resolve issues, and align expectations. Collaborate cross-functionally to deliver projects, analyze compliance reports to improve outcomes, and drive client retention in a fast-paced, metric-driven environment.

Lead client retention and growth for ESIS accounts by serving as primary client contact, analyzing client data to drive performance, managing contracting and renewals, ensuring CRM data quality, controlling portfolio expenses, and supporting sales and marketing initiatives. Collaborate across internal and external partners and travel as needed to maintain and expand client relationships.

Senior regional leader accountable for end-to-end customer success across deployment and steady-state operations. Owns escalation management, cross-functional coordination across Contact Center, Technology & Service Operations, Field and Financial Services, SDM performance, matrix resource prioritization, and continuous improvement to meet SLAs, CSAT/NPS, and incident resolution targets.