Top Customer Success & Experience Jobs in Nashville, TN

As a Solution Consultant, you will support sales with technical expertise, lead customer workshops, demonstrate products, and provide insights to guide solutions and enhancements.

The Supervisor supports store leadership in creating a customer-first and high-energy sales environment while driving store productivity, managing staff, and ensuring operational excellence.

Lead strategic partnerships with US banks, owning relationship strategy and commercial outcomes. Structure institutional partnerships and navigate regulatory frameworks for digital assets and payment solutions.

Own a portfolio of clients as the primary contact to launch, manage, and optimize campaigns. Drive performance reviews, identify optimizations and upsell opportunities, develop client growth plans, coordinate cross‑functional teams, and ensure strong client relationships, retention, and account expansion.

The Education Consultant develops and delivers customized customer training plans, focusing on instructional design and user engagement to maximize product value.

The Team Lead, Account Management will manage a team of Account Managers, drive profit targets, and ensure performance, while collaborating across teams to optimize client campaigns and strategies.

Provide technical customer support, addressing inquiries and issues related to products and services, while ensuring customer satisfaction through effective communication and problem-solving.

The Customer Experience Engineer will manage payroll workflows, troubleshoot issues, and enhance payroll systems using their payroll expertise and technical skills.

The role involves acting as a technical escalation point, debugging system issues, analyzing logs and data, collaborating with engineering, and driving reliability improvements. Responsibilities also include mentoring, creating documentation, and enhancing internal tools.

The Senior Customer Success Manager will drive customer adoption and satisfaction of the GitLab DevSecOps platform, guiding clients with best practices in software development and operational improvements.

Lead and mentor Customer Success team members, manage client accounts for retention and growth, resolve client issues, and optimize product adoption.

In this role, you'll diagnose AI-related issues, troubleshoot technical problems, document escalations, and enhance support processes while utilizing AI tools.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.