Labs Engineering & Operations Manager (on-site)
Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience!
Have you ever used a tablet to pay at a restaurant? We pioneered the pay-at-the-table concept and we’re cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chili’s and more – helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line.
Our secret sauce? Our people! Every day, they’re cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry.
Want a seat at our table? The Labs Engineering & Operations Manager will be responsible for and lead Ziosk’s lab's engineering and operations activities, ensuring availability, performance, and resource management. Responsibilities include providing technical leadership in systems integration, automation, troubleshooting, and project execution.
The Main Course – Responsibilities
- Overseeing the day-to-day operations of the labs, including resource allocation and procurement of equipment, supplies, data, and inventory, ensuring they are well-maintained and available for use.
- Developing and implementing processes and procedures to improve efficiency and accuracy of lab environments for test activities across software delivery, user acceptance, release deployment, troubleshooting, and customer test scenarios
- Accountable for lab performance, tracking, and issue resolution with urgency and speed to achieve KPIs tied to lab availability and lab environment provisioning speed and accuracy.
- Designing and implementing lab automation to improve lab performance by applying expert lab engineering and project management skills.
- Leading system integration efforts, including hardware, cloud, software, integration/API, and network components.
- Managing integrated work plans, including technical, schedule, and cost aspects
- Managing budgets and resources for the lab.
What You Bring To The Table – Qualifications
- Strong understanding of system integration principles and best practices.
- Experience with hardware, software, cloud, API, and network technologies.
- Excellent communication, leadership, and problem-solving skills.
- Experience with project management methodologies and tools including, preferably JIRA
- Ability to work effectively in a fast-paced, dynamic environment.
- Experience managing budgets and resources.
Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to Plano, TX.. No agencies or third-party recruiters, please.
Top Skills
What We Do
Ziosk® is the creator of the first entertainment, ordering and pay on demand tablet for table service restaurants. The new generation of Ziosk tablets feature 8-inch touchscreens with encrypted credit card readers built to accommodate the latest secure payment technology including EMV and NFC Contactless Payments.
