Review and audit patient account documentation, billing, denials, adjustments, and follow-up actions for accuracy and compliance. Identify trends and process gaps, document QA findings, communicate issues to leadership, and support training, special projects, and process-improvement efforts while maintaining HIPAA and client requirements.

Responsible for software development and QA automation, conducting technical analysis, executing automated tests, and supporting application migration and maintenance.

Manage and supervise QA staff and activities for the laboratory, maintain Quality Manual and quality monitors, manage public health reporting and proficiency programs, prepare monthly quality reports, oversee QC training, support inspections and CAPA, and maintain client relations.