Review and audit patient account documentation, billing, denials, adjustments, and follow-up actions for accuracy and compliance. Identify trends and process gaps, document QA findings, communicate issues to leadership, and support training, special projects, and process-improvement efforts while maintaining HIPAA and client requirements.

Manage and supervise QA staff and activities for the laboratory, maintain Quality Manual and quality monitors, manage public health reporting and proficiency programs, prepare monthly quality reports, oversee QC training, support inspections and CAPA, and maintain client relations.

Coordinate QA activities for the microbiology testing department to ensure regulatory compliance and inspection readiness. Review quality records, investigate nonconformances, audit training and competency, manage document control and proficiency testing, support internal/external audits, train staff, and drive continuous quality improvement.