Top Customer Success & Experience Jobs in Miami, FL

This role involves supporting dealership partners, managing accounts, ensuring customer satisfaction, and collaborating to drive sales and operational efficiency.

The Technical Product Specialist provides expert support for clients, managing complex inquiries and troubleshooting technical issues to ensure customer satisfaction.

Serves as a communication link among clients, company offices, unions, and shareholder groups. Coordinates client programs, analyzes loss reports and operational conditions, evaluates program effectiveness, identifies risk-reduction opportunities, and recommends process improvements. The role also supports billing workflow optimization, generates and verifies client invoices, and may visit client sites to direct or train management staff.

The Retention Coordinator develops and evaluates retention strategies, analyzes student data, ensures policy compliance, and collaborates with academic units, enhancing student persistence.

Serve as the primary technical advisor for government accounts post-sale: lead onboarding, design and integration, execute technical account plans, deliver training, monitor usage/health, drive adoption and advocate customer needs to Product and Engineering.

The Remote Beauty Advisor provides client support via chat and email, assisting with inquiries and troubleshooting while achieving great customer experience.

The Associate Account Manager manages health plan partner relationships, ensures program delivery and client satisfaction, and collaborates with internal teams to improve operations and identify growth opportunities.

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Manages the relationship between an airline customer and the operational unit, ensuring service delivery, quality, inventory accuracy, billing, compliance, and KPI performance. Coordinates customer requirements, special events, specification changes, audits, delay resolution, root-cause analysis, purchasing support, and invoice accuracy. Communicates customer goals internally, reports account activity to leadership, and drives continuous improvement while maintaining strong customer relationships.

The BDC Consultant will respond to customer inquiries through calls, texts, and emails, schedule appointments, and manage leads to drive traffic to dealerships.