Top Customer Success & Experience Jobs in Miami, FL

Manage mid-market retirement plan client relationships to ensure satisfaction, retention, and plan optimization. Lead cross-functional service teams, advise on investments and plan design, manage RFPs/RFIs and contract negotiations, drive client growth and implementation, and travel to client sites (25-40%).

The Principal Post Sales Solution Consultant manages client onboarding and success, driving customer retention through strategic engagement, feedback analysis, upselling, and insights delivery to maximize solution value.

Lead a regional Customer Success team to improve customer health, satisfaction, and financial outcomes. Drive data-driven decisions, streamline communications and processes, implement change management, train and develop staff, and collaborate with internal and external stakeholders to deliver a consistent, high-quality customer experience.

The Client Services Assistant/Legal Support Specialist manages reception tasks, ensures client service, handles administrative duties, and provides support for attorney visits and meetings.

Boat Naturalists educate passengers on marine life during tours, assist the Captain, handle cash register duties, and maintain vessel cleanliness.

The Luxury Destination Specialist is responsible for creating bespoke travel itineraries, managing client relationships, and exceeding sales targets in luxury travel for Africa.

Manage front desk operations, greet visitors, answer phone calls, schedule appointments, maintain the reception area, and provide administrative support.

The Regional Director will set and execute strategies for member engagement, growth, and community-building in the Southeast region, focusing on enhancing member experiences and managing onboarding processes.

The Executive IT Support Specialist will provide tailored support for the executive team, manage IT processes, and troubleshoot technology issues while ensuring high productivity in corporate IT environments.

The Personal Assistant will provide administrative, personal, and business support to the CEO, managing schedules, correspondence, and organization tasks, both remotely and occasionally on-site.