Top Customer Success & Experience Jobs in Miami, FL

Manage a portfolio of large law firm accounts to drive adoption, retention, and usage growth of LexisNexis drafting, research, analytics, and AI workflow solutions. Build trusted-advisor relationships, create tailored success plans, lead change management, use customer data to identify risks and opportunities, and partner with Sales, Product, and Marketing to improve outcomes and renewals.

Studio Leads at JETSET Pilates assist clients and instructors, providing exceptional service, processing sales, and maintaining studio organization.

Entry-level customer operations role managing assigned contractor and inspector accounts. Handle daily scheduling, client and inspector communication, CRM logging (HubSpot), follow workflows, flag issues to team lead, and learn operational processes to progress to Account Specialist II.

Manage a $2M portfolio of 200–400 enterprise accounts to drive retention, adoption, and expansion. Use product usage and health signals to identify risk and growth, run scalable success motions (automation, onboarding, webinars), deliver targeted 1:1 interventions, collaborate with cross-functional teams, and experiment with AI and automation to improve engagement and outcomes.

Boat Naturalists educate passengers during 90 minute tours about marine life and assist the Captain with safety. They ensure guest comfort, do pre- and post-trip cleaning, and must adhere to customer service standards.

Manage front desk operations, greet visitors, answer phone calls, schedule appointments, maintain the reception area, and provide administrative support.

The Regional Director will set and execute strategies for member engagement, growth, and community-building in the Southeast region, focusing on enhancing member experiences and managing onboarding processes.

Entry-level account manager trainee role learning insurance customer-service workflows: routing policy documents, navigating carrier websites, reviewing renewals/endorsements, obtaining loss history, issuing certificates, and participating in professional development trainings.

Lead post-sale relationships for major media and streaming accounts, coordinate cross-functional teams, drive onboarding and service delivery, create account plans and escalation paths, manage issue resolution and renewals, and act as the internal voice of the client.

Claim and manage luxury travel inquiries across the Caribbean and Mexico through the UJV platform. Provide pre-sale guidance, coordinate concierge services and post-booking changes, perform quality checks, maintain CRM records, and build advisor relationships by delivering accurate, responsive, and personalized service.