Top Customer Success & Experience Jobs in Miami, FL

As a Customer Support Specialist, you will respond to customer inquiries via email, phone, and chat, resolve general issues, and provide feedback for process optimization while adhering to KPIs.

Own a portfolio of strategic, high-value customers as the primary advisor to drive retention, renewals, expansion, and satisfaction. Lead executive business reviews, build strategic account plans, coordinate cross-functional teams for onboarding/adoption, advocate customer needs internally, and monitor market trends to grow account value.

Own and grow a portfolio of $100K+ ARR strategic accounts, drive retention and multi-team expansion, run executive-level commercial conversations, influence product roadmap, win back at-risk accounts, and build the playbook for strategic account operations.

The Customer Experience (CX) Manager will enhance client engagement through feedback, proactive outreach, and relationship building, while leading a high-performance CX team.

The Placement Specialist develops job opportunities, engages with businesses, provides job services, supports employer satisfaction, and conducts workshops for job seekers.

Own post-sale relationships for large enterprise construction customers: lead onboarding, drive adoption, manage renewals and expansion, run onsite QBRs and trainings (25-35% travel), advocate customer needs to Product/Engineering, forecast retention, track account health, and create repeatable enterprise CS playbooks.

As a Selling Advisor, you will provide outstanding customer service, develop client relationships, and exceed sales goals. Responsibilities include implementing selling behaviors, maintaining product knowledge, and collaborating with vendors for sales opportunities.

Lead post-sale relationships for major media and streaming accounts, coordinate cross-functional teams, drive onboarding and service delivery, create account plans and escalation paths, manage issue resolution and renewals, and act as the internal voice of the client.

The Spa Receptionist greets clients, manages inquiries, processes payments, maintains cleanliness, and ensures facility security and member satisfaction.

As a Client Service Coordinator, you'll create positive first impressions, manage appointments and patient flow, handle payments, and support veterinarians.