Top Customer Success & Experience Jobs in Miami, FL

Provide technical, multichannel support for integrations between the HHAeXchange platform and third-party agencies. Own cases from intake to resolution in Salesforce, diagnose and debug integrations (XML, web services), use tools like SOAPUI, Postman, and SFTP, analyze large datasets with SQL and Excel, collaborate with Engineering/Product, escalate issues, and contribute to documentation and process improvements.

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional execution, and manage a Customer Success leadership team focused on KPIs like GRR, NRR, CSQLs, and customer health.

Senior individual-contributor responsible for a portfolio of strategic customer accounts: develop and execute account plans, drive value realization and solution adoption, secure renewals and growth, build executive relationships, coordinate cross-functional teams, surface expansion opportunities, manage risks and governance, and support change management to deliver measurable business outcomes.

The Accountant & Credit Management Officer supports financial and credit management, manages payments, analyzes expenses, and communicates with customers regarding credit risk and payment collection.

The Recourse Account Manager will manage post-sale operations for dealer partners, ensuring compliance and effective communication regarding vehicle returns and insurance.

Lead onboarding and ongoing account management for UpGuard customers, drive product adoption, create success plans and training, monitor customer health, advocate customer needs to Product/Sales, and identify expansion opportunities while supporting global customers.

Lead and coach a team of 5 Dedicated CSMs across the Americas to drive retention, expansion, and net revenue outcomes for high-value accounts. Establish operating rhythms, capacity planning, early-warning systems for at-risk accounts, and cross-functional escalation management. Champion AI-assisted workflows and data-driven playbooks to scale account monitoring and drive operational efficiency while influencing Product, Sales, and Operations with voice-of-customer insights.

Provide implementation support and deliver live and virtual professional development for Miami-Dade County schools. Travel locally (up to 60%) for PD and implementation, collaborate with district leaders to create PD plans, use data to drive decisions, and partner with Customer Success and Sales to manage and grow customer relationships.

The Head of Community will manage UGLYCASH's online and in-person communities, create content, scale support systems, and serve as a public ambassador.

The Business Development Manager (Cybersecurity) identifies business expansion opportunities, maintains client relationships, and executes customer growth strategies. They provide solutions, analyze program impacts, and build partnerships to drive sales success.