Top Customer Success & Experience Jobs in Miami, FL

Develops prospects and manages national account relationships to grow HVAC maintenance and service offerings. Leads post-sales engagement, customer retention, satisfaction, contractual performance, service expansion, and account growth. Monitors success metrics, addresses service risks, negotiates pricing and agreements, collaborates with customer experience teams, and maintains CRM documentation. Requires strong relationship-building, negotiation, communication, sales, customer service, and organizational skills.

Leads the AMER Partner Success team and partner enablement strategy across consulting, technology, and cloud partners. Oversees partner-led delivery excellence, implementation quality, operating models, performance measurement, and cross-functional collaboration with sales, marketing, product, professional services, and customer success. Coaches team members, develops partner capabilities, drives adoption and revenue growth, and builds strategic partner relationships involving SaaS, data, AI, and machine learning solutions.

Manage and grow Delphix customer accounts across the eastern United States. Responsibilities include driving adoption, demonstrating business value, securing renewals, identifying expansion opportunities, managing customer health and risk, leading executive business reviews, coordinating technical escalations, and partnering with sales, support, product, engineering, services, and partners. The role requires strategic customer engagement, contract negotiation, KPI measurement, account planning, and familiarity with DevOps and test data management environments.

Own post-sale onboarding, customer support, and adoption for AI education products serving districts, schools, teachers, and students. Build help desk workflows, documentation, tutorials, and self-service resources; troubleshoot issues before engineering escalation; track support and onboarding metrics; manage customer communications and implementation relationships; and translate user feedback into actionable product insights. The role may also oversee outsourced support partners and develop enablement programs such as office hours and user guidance.

Manages strategic healthcare customer accounts from onboarding through long-term support. Oversees healthcare technology equipment and service implementations, asset tracking, compliance documentation, service coordination, customer business reviews, ROI reporting, capital planning, and issue resolution. Builds stakeholder relationships, coordinates cross-functional teams and vendors, develops customer playbooks and lifecycle strategies, mitigates churn risks, and identifies growth opportunities. The role requires travel to customer sites near Palm Beach County and occasional physical handling of equipment.

Own client onboarding from post-sale handoff through deployment and ongoing platform support. Responsibilities include coordinating implementations, configuring access and marketing automation, managing integrations and conversion tracking, guiding legal teams through technical concepts, troubleshooting web and third-party tools, documenting implementation progress, and partnering with Product and Customer Success to improve client outcomes.

Manage large law firm accounts by driving adoption, retention, usage growth, and measurable customer value. Build trusted stakeholder relationships, develop success plans, guide adoption of legal research, drafting, analytics, and AI solutions, and support change management. Use customer health and usage data to identify risks and growth opportunities. Partner with Sales, Product, Marketing, and Enablement while sharing customer insights to improve products and customer experience.

Own the operating infrastructure supporting a B2B SaaS customer success team, including account books, coverage, CRM workspaces, renewal forecasting, journey milestones, retention reporting, churn attribution, data integrity, automation, and enablement. Reconcile data across HubSpot, Stripe, and Hex; improve recurring processes; and partner with CS leadership, Finance, Product, and GTM Engineering to increase retention and reduce administrative work.

Own a portfolio of enterprise hospitality accounts to drive adoption, retention, and expansion. Build executive relationships, lead strategic conversations and EBRs, identify risks and growth opportunities using customer data, and collaborate cross-functionally to deliver measurable customer outcomes and revenue growth.

The Commercial Lines Account Executive manages client accounts, ensuring service excellence, client retention, and growth through cross-selling and maintaining relationships with stakeholders.