Top Customer Success & Experience Jobs in Miami, FL

Serve as primary post-sales advisor for mid-market fintech and financial institution accounts. Lead onboarding, out-of-the-box implementations, integrations, and training for 80–100 accounts. Drive product adoption, retention, renewals, and upsell opportunities; run business reviews, monitor usage/health metrics, and document customer feedback to optimize outcomes.

Lead and scale Client Success to own the end-to-end client journey across Client Success and tax delivery. Set strategy, KPIs (GRR/NRR), playbooks, dashboards, and standards to reduce friction, improve retention and satisfaction, and partner with tax and technical teams to fix handoffs through influence. Manage managers, drive process improvements, and build voice-of-client feedback loops.

The BDC Consultant will respond to customer inquiries through calls, texts, and emails, schedule appointments, and manage leads to drive traffic to dealerships.

Provide high-touch service and relationship management for assigned premium season ticket members to retain and grow accounts. Respond to inquiries across channels, maintain accurate member data, educate members on benefits, plan and execute exclusive events, report on engagement, and identify improvements to game-day and off-site experiences.

Manage multiple client service programs or a large national program: serve as primary client contact, coordinate renewals, invoicing, reporting, contracts, and project activity; identify service issues, drive client satisfaction and retention, mentor staff and support quality programs.

As a Client Services Manager, you will manage leasing, resident retention, marketing, and financial responsibilities while supporting the Property Manager.

Studio Leads at JETSET Pilates assist clients and staff, handle inquiries and sales, ensure customer satisfaction, and maintain studio cleanliness.

The Manager will develop career services and internship opportunities for students, engage with alumni and employers, coordinate events, and manage the career services website.

Entry-level customer operations role managing assigned contractor and inspector accounts. Handle daily scheduling, client and inspector communication, CRM logging (HubSpot), follow workflows, flag issues to team lead, and learn operational processes to progress to Account Specialist II.

Lead post-sale technical operations including customer implementations, onboarding, service delivery, and customer success. Build scalable SOPs, implementation frameworks, KPIs, and support processes; partner cross-functionally with Product, Engineering, Clinical, and GTM to ensure successful launches, drive adoption, retention, and continuous improvement.