Client Services Liaision

Posted 2 Days Ago
Be an Early Applicant
2 Locations
In-Office
Mid level
Insurance • Consulting
The Role
Serves as a communication link among clients, company offices, unions, and shareholder groups. Coordinates client programs, analyzes loss reports and operational conditions, evaluates program effectiveness, identifies risk-reduction opportunities, and recommends process improvements. The role also supports billing workflow optimization, generates and verifies client invoices, and may visit client sites to direct or train management staff.
Summary Generated by Built In

The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.

IF YOU CARE, THERE’S A PLACE FOR YOU HERE

EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony, into a recognized global leader in engineering failure analysis, origin-and-cause investigations, environmental consulting, laboratory testing and specialty consulting. Our forensic investigation, engineering and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts®. Each of our more than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and commitment to professional integrity. Together, our diverse backgrounds and collective insights empower clients to make better-informed business decisions. EFI’s combination of global solutions and local expertise has earned the firm a reputation for delivering timely responses that consistently meet our clients’ expectations—anytime, anywhere.  Click here to learn more about EFI Global.  

PRIMARY PURPOSE: To serve as a communication resource between clients, unions, company offices, and shareholder groups; to identify methods of reducing risk cost for clients through analysis and evaluation of conditions and practices; to measure and evaluate program effectiveness; and to provide coordination between client programs and company program standards.ESSENTIAL FUNCTIONS and RESPONSIBILITIES
  • Communicates vital information between clients, company, and shareholder groups.
  • Coordinates client programs and services with company programs and standards of service.
  • Analyzes loss report information; makes recommendations for improvements.
  • Evaluates conditions and practices; makes recommendations for procedural improvement.
  • Measures and evaluates effectiveness of programs.
  • Identifies trends; recommends methods for reducing risk cost for clients.
  • Accompanies client representatives to client sites to direct or train client management staff.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Communicates vital information between clients, company, and shareholder groups.
  • Coordinates client programs and services with company programs and standards of service.
  • Analyzes loss report information; makes recommendations for improvements.
  • Evaluates conditions and practices; makes recommendations for procedural improvement.
  • Measures and evaluates effectiveness of programs.
  • Identifies trends; identify opportunities to optimize the billing workflow.
  • Generate and issue invoices to clients promptly.
  • Verify the accuracy of the information on invoices (prices, quantities, verbiage).
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
QUALIFICATIONSEducation & LicensingBachelor's degree from an accredited college or university preferred.ExperienceFour (4) years of related work experience or equivalent combination of education and experience required to include two (2) years of workers' compensation claim experience. Risk control experience preferred.Skills & Knowledge
  • Knowledge of claims management processes and procedures
  • Knowledge of risk control in an insurance industry
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Good judgment and discretion skills
  • Ability to manage multiple projects and set priorities
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies
WORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
 
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace

Skills Required

  • Four years of related work experience or an equivalent combination of education and experience
  • Two years of workers compensation claims experience
  • Bachelors degree from an accredited college or university
  • Risk control experience
  • Knowledge of claims management processes and procedures
  • Knowledge of risk control in the insurance industry
  • Excellent oral and written communication and presentation skills
  • Microsoft Office proficiency
  • Analytical and interpretive skills
  • Strong organizational and interpersonal skills
  • Excellent negotiation skills
  • Ability to manage multiple projects, set priorities, and meet deadlines
  • Ability to work in a team environment
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The Company
HQ: Memphis, TN
794 Employees
Year Founded: 1971

What We Do

Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony, to becoming a recognized leader in engineering failure analysis, origin and cause investigations, environmental consulting, laboratory testing and specialty consulting. Each member of our multi-disciplinary team of more than 700 professional engineers, fire investigators, architects and scientists was selected for his or her technical proficiency, in-depth industry knowledge and commitment to professional integrity. Together, our diverse backgrounds and collective insights empower clients to make better-informed business decisions. This expertise, coupled with the extensive coverage of more than 62 national offices plus offices in Canada, the United Kingdom and Brazil to provide global work abroad capability, has earned us a reputation for delivering timely responses that consistently meets our clients’ expectations — anytime, anywhere. EFI Global currently provides engineering services in the state of North Carolina by our partner firm, EFI Global of North Carolina, P.C. We also provide engineering services in the states of New York and New Jersey by our partner firm, EFI Global Engineering of New York, P.C. EFI Global is part of the Sedgwick family of companies, a global leader in the independent insurance claims industry.

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