Top Customer Success & Experience Jobs in Miami, FL

Manage onboarding, adoption, and ongoing success for corporate clients on the Sharebite platform. Coordinate cross-functional teams, handle renewals, identify upsell opportunities, maintain CRM data (Salesforce), and provide high-touch consultative account management and escalation support.

Own executive relationships and value realization for strategic enterprise accounts. Lead agentic AI migration programs, drive renewals and expansion, partner cross-functionally, mentor CSM team, and codify migration playbooks to scale best practices.

Own and grow a portfolio of global enterprise accounts post-sale, driving net revenue retention and expansion. Build executive relationships, develop account plans, lead renewals/upsells, drive platform adoption, surface product feedback, manage risk and forecasting, and represent the company at reviews and events while coordinating cross-functional teams.

The Account Engagement Manager drives engagement and growth for SMB customers using data-driven strategies, collaborating with cross-functional teams to enhance product adoption and retention.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Serve as the technical SME and troubleshooting partner for Third Party Originations brokers on HELOC origination and notarization systems. Diagnose complex edge cases using JSON and system logs, triage bugs, educate brokers on platform use, provide high-touch support for escalations, and feed product/engineering with recurring friction points to improve automation and scalability.

Own onboarding, training, and relationship management for a portfolio of mid-market accounts. Drive platform adoption, monitor customer health, escalate issues, support senior CSMs, maintain account records, and contribute to onboarding materials and best practices.

The Technical Support Engineer resolves technical issues for customers, supports integration with APIs, manages tickets, and documents solutions. They collaborate with engineering to improve products and must possess strong problem-solving, communication, and technical writing skills.

The Implementation Project Manager will manage new customer onboarding, including project execution, collaboration across teams, and training to ensure successful adoption of Prokeep products.

The Caption Translator will translate captions and subtitles, perform Machine Translation Post Editing, fix cultural translation issues, and ensure quality assurance in translations.