Top Customer Success & Experience Jobs in Miami, FL

Serve as primary technical advisor for a portfolio of premium publishers, owning onboarding through retention. Monitor ad performance, diagnose and resolve technical issues, implement optimizations, partner with internal teams (Support, Yield, Product), educate clients on AdTech best practices, and drive upsell opportunities to maximize publisher revenue and technical health.

Lead a team of Customer Success Consultants to drive trial enablement, onboarding, and adoption of drafting and DMS-integrated solutions for law firms. Build scalable programs, analyze usage data to identify expansion and risk, collaborate cross-functionally with Sales, Product, Marketing, and Data Science, engage executive stakeholders, and support renewals by improving customer health and demonstrating measurable value.

Lead client relationships from implementation through ongoing support, define client-specific KPIs, coordinate cross-functional teams, represent client needs to Product and Engineering, produce case studies, and drive strategies that improve outcomes and reduce cost for health plan clients.

Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.

Manage onboarding, activation, and retention for high-value LeagueApps accounts. Lead ramping, training, product adoption, churn risk mitigation, renewals, and cross-functional advocacy while using Gainsight, Zendesk, Jira, and Salesforce to track engagement and drive customer success.

Manage post-sale account relationships for growth clients: onboard, execute and monitor digital advertising campaigns across Axios products, coordinate cross-functional teams, pull reporting for optimizations, identify upsell/renewal opportunities, and deliver exceptional client service to drive retention and revenue.

Manage enterprise customer relationships to drive satisfaction, retention, and expansion. Guide onboarding, run regular check-ins, track customer health in HubSpot/ChurnZero, analyze usage with Tableau/Looker, surface feedback to Product, and identify upsell/cross-sell opportunities while owning revenue retention metrics and resolving customer issues cross-functionally.

Lead post-sale success and retention for major healthcare partners: manage end-to-end SaaS implementations, drive adoption and change management, measure ROI with KPIs, enable upsell/expansion, build scalable playbooks and SOPs, and coordinate cross-functional teams to ensure smooth integrations and long-term customer value.

Manage a portfolio of strategic clients using NPS Prism to deliver CX insights, advise senior stakeholders, drive account growth, support Bain case teams, create thought leadership, and use AI and automation to accelerate insight delivery. Own day-to-day client management, project plans, contracting, demos, and cross-team coordination to ensure clients realize Prism's value and drive CX improvements.

Own a 750-account book as the primary strategic partner to drive adoption, retention, renewals, and expansion for PreVeil's cybersecurity SaaS. Build executive relationships, lead save motions, forecast renewals, execute adoption plans, leverage AI and Salesforce for scaled engagement, and collaborate cross-functionally on strategic CS initiatives to protect and grow revenue while helping customers achieve CMMC compliance.