Top Customer Success & Experience Jobs in Miami, FL

The Training Specialist will host web meetings, guide customers on using Contractor Foreman software, and provide advice based on customer needs. Effective communication skills and knowledge of construction management are essential.

Mainstay seeks to connect with potential candidates for future roles across various fields including engineering, analytics, product, sales, and operations.

As a Customer Support Representative, you will assist customers with health insurance queries across multiple channels, resolve issues, and advocate for product improvements while maintaining high productivity and empathy.

The Virtual Assistant Intern supports administrative tasks including email management, scheduling, report preparation, document organization, and light research, while gaining exposure to operations management.

The Loyalty Partnerships Manager will manage relationships with airline and hotel partners, source new opportunities, negotiate partnerships, and monitor performance to enhance the rewards platform.

Manage customer accounts, maximizing ROI on Sardine products, while collaborating with teams to meet customer needs in fraud and compliance.

Manage a portfolio of Risk partners to drive adoption, retention, and performance. Proactively identify and mitigate account risk, surface insights, coordinate escalations, and pursue upsell opportunities while collaborating across teams and tracking account health in CRM/Client Success tools.

The role requires a proactive Client Success & Underwriting Specialist to support clients during the underwriting process, ensuring clear communication, managing information submissions, and enhancing client experiences while coordinating with insurance carriers and coaches.

The Support Specialist will manage support tickets, assist with customer onboarding, ensure data integrity, and provide product configuration support, while documenting processes to empower users.

The QA Product Analyst will bridge product development and other departments, manage documentation, QA testing, and improve processes for better collaboration and efficiency.