Top Customer Success & Experience Jobs in Miami, FL

The Renewal Manager is responsible for managing customer renewals, fostering relationships and communication with customers and internal teams, and driving account growth through effective negotiation and strategic planning.

The Client Success Manager will manage client campaigns, optimize performance, analyze data, build relationships, and drive retention for long-term growth.

The Customer Success Manager will guide customers in implementing e-commerce solutions, build trusted relationships, analyze data for sales growth, and ensure exceptional service while overseeing customer journeys in a SaaS setting.

Manage a portfolio of advertisers, drive campaign success, and maintain client relationships. Advise on strategy, generate reports, and lead client meetings.

Own and grow Assort's largest enterprise healthcare accounts by advising C-suite stakeholders, driving adoption and ROI of AI agents, diagnosing risks with data, coordinating cross-functional delivery, building scalable CSM playbooks, mentoring CSMs, and leading renewals and expansions. Travel to client sites up to 25%.

Lead and develop a team of Customer Success Managers to drive adoption, retention, and expansion. Establish scalable CS processes, monitor customer health, resolve escalations, and partner cross-functionally with Sales, Product, Support, and Implementations. Use data and customer insights to improve outcomes, support renewals and growth, and represent the voice of the customer to inform strategy and operational improvements.

Serve as the primary technical partner embedded with law enforcement agencies to drive deployments, troubleshoot escalations, enable adoption, deliver training, and provide data-driven insights using Power BI/SQL and integrations to improve operational effectiveness.

As a Senior Specialist in Customer Support for Financial Edge, you'll resolve complex cases, support defect triaging, and mentor team members, driving overall support quality and customer satisfaction.

Manage a portfolio of B2B SaaS customers as their primary contact to drive adoption, onboarding, migrations, engagement, and renewals. Deliver training, business reviews, issue resolution, and strategic expansion plans. Coordinate cross-functionally with sales, product, and support while reporting on customer health, usage metrics, and opportunities for upsell.

Lead and develop an account management team serving enterprise clients, drive retention, expansion, and adoption of Pacvue products. Deliver strategic consultation, data-driven recommendations, executive presentations, revenue forecasting, and cross-functional advocacy to meet multi-year revenue targets and optimize client outcomes.