Top IT Support & Helpdesk Jobs in Miami, FL

Lead corporate IT strategy and operations for a growing global workforce: manage employee support, identity and access, devices, collaboration platforms, corporate applications, vendors, and budget. Own enterprise AI governance, automation, self-service, security alignment, and team development while partnering with Property IT and cross-functional stakeholders to deliver scalable, secure, and cost-conscious technology services.

Provide advanced Tier I–III technical support for mission-critical digital broadcast systems (ingest, editing, playout, archiving). Troubleshoot hardware, software, network, VPN, AD, and broadcast applications (Dalet, PowerGold, ScheduAll, Dataminer), perform system administration, imaging and workstation deployment, validate upgrades, document incidents, deliver user training, and support 24/7 broadcast continuity including after-hours and shift coverage.

Provide timely remote and on-site technical support for STARLIMS, owning tickets end-to-end, troubleshooting application and database issues, collaborating with engineering and stakeholders, recommending system improvements, and contributing to global support knowledge and process enhancements.

Lead corporate IT for infrastructure, security, business systems, compliance, and vendor management. Ensure HIPAA/HITECH and security framework readiness, enterprise onboarding/due diligence, disaster recovery, and build a scalable IT organization that supports growth and international expansion.

Provide tier-1 and tier-2 troubleshooting for Avigilon Alta video and access solutions, diagnosing hardware, cloud software, mobile, and network issues. Reproduce customer environments, analyze logs and performance metrics, collaborate with escalation engineers and product teams, contribute KCS knowledge base articles, and provide real-time phone and multi-channel support to installation partners.

Provide onsite IT support for the Miami office: manage M365 and PowerShell tasks, coordinate with MSPs, maintain infrastructure (network, hardware, A/V), handle onboarding/offboarding and access reviews, support SOC 2 audits and compliance, maintain IT documentation, and troubleshoot end-user issues.

Administer and maintain ServiceNow (Helsinki) environments. Require 2+ years as a ServiceNow administrator, ServiceNow certification, experience across Change, Incident, Service Catalog, Asset and Knowledge modules, Windows scripting/administration, full software development lifecycle experience. Integrations/APIs and ITIL certification are a plus. Contract role starting mid-March; US work-authorization required.

Provide user support for software and basic PC hardware/network issues, troubleshoot Windows and Microsoft 365 apps, support legal-specific tools (iManage, VPN, Citrix), assist with IT projects and software implementations, and communicate solutions professionally and promptly.

On-site IT Systems Administrator responsible for Cisco Meraki network administration, Microsoft 365 and SharePoint administration, end-user support and help-desk ticketing, POS troubleshooting, Slack and Salesforce application support, IT security practices, vendor and asset management, and hands-on hardware installation across multiple restaurant venues.

Serve as an advanced Tier 1 support lead for Oracle HCM Cloud and Workforce Software, mentoring agents, troubleshooting moderately complex issues, ensuring SOP adherence, reviewing and escalating tickets, providing ad hoc training, maintaining knowledge articles, and supporting readiness during payroll cycles, releases, and high-volume events to ensure consistent service delivery.