Top IT Support & Helpdesk Jobs in Miami, FL

Manage global Oracle EBS R12.2 financial systems support: incident, problem, change and service request management; liaise with brands, third-party and Oracle; lead support team and ensure smooth transitions and accounting period closures.

Provides field-based IT integration support for acquired sites, managing end-user equipment from procurement through deployment, configuration, imaging, security enrollment, physical setup, and validation. Develops integration plans, tracks project milestones, coordinates vendors and infrastructure teams, resolves access and device issues, and maintains readiness documentation. Trains users on Microsoft 365, VPN, MFA, and service desk procedures. Requires approximately 80% domestic and international travel, including on-call, overnight, weekend, and go-live support.

Administers and optimizes an enterprise Learning Management System, including users, permissions, courses, configurations, integrations, reporting, dashboards, troubleshooting, testing, governance, and compliance. Partners with IT, vendors, HR, Compliance, and business stakeholders to improve platform reliability and adoption. Delivers training and enablement, mentors support staff, manages risks, and supports the LMS roadmap and operational priorities.

Supports technology operations across dental practices, including PMS conversions, practice onboarding, Microsoft 365 and Intune administration, identity and endpoint management, MSP coordination, system integrations, vendor management, equipment setup, and technology support. Maintains access controls, endpoint protection, MFA, and HIPAA-related security practices while collaborating with operational, financial, clinical, and revenue cycle teams.

Manage ServiceNow queues for computer procurement, deployment, returns, and asset lifecycle support. Monitor tickets, SLAs, backlogs, and workflow accuracy; coordinate with customers, program managers, IT, sales, and depot teams; reconcile asset data across ServiceNow, ERP, and CMDB systems; oversee returns and inventory tracking; escalate issues; create reports and SOPs; train team members; and recommend process improvements.

Provides on-site desktop and end-user IT support across two Florida locations. Responsibilities include troubleshooting hardware, software, printers, connectivity, and user accounts; onboarding and offboarding employees; deploying and tracking equipment; managing inventory and support tickets; prioritizing and escalating requests; and documenting resolutions. The role requires two or more years of IT support experience, basic networking knowledge, strong communication skills, equipment-handling ability, and travel between locations as needed.

Provides Tier II technical support for application, hardware, network, operating system, cloud, and mobile device issues. Responsibilities include troubleshooting escalated incidents, managing user accounts and permissions, administering IT systems, documenting solutions, monitoring system performance and security, mentoring junior staff, and supporting deployments, upgrades, and network projects. The role also analyzes incident trends and communicates technical solutions to users.

Provides Tier II technical support for hardware, software, networks, servers, workstations, cloud environments, and mobile devices. Resolves complex issues, manages user accounts and permissions, monitors systems, documents processes, mentors junior staff, and supports software deployments, upgrades, and network projects. Requires strong troubleshooting, networking, communication, and customer service skills across Windows, macOS, Linux, and enterprise environments.

Lead and manage global help desk operations supporting DoD customers, overseeing IAM/CAC/SSO authentication, SLA enforcement, ITSM ticketing (ServiceNow/JIRA), remote desktop and device provisioning, and reporting help desk performance metrics.

Provides desk-side technology support, resolves and escalates help desk tickets, troubleshoots hardware and software, supports desktop applications and mobile devices, and coordinates new-hire setups, office moves, departures, and conferencing. Participates in technology pilots, follows IT policies, assists with local and regional projects, and may support office infrastructure such as cabling. Requires effective communication, prioritization, confidentiality, flexibility, and the ability to work in a fast-paced environment.