Top IT Support & Helpdesk Jobs in Miami, FL

Provide Tier 2-3 remote and on-site IT support for SMB clients: design, implement, troubleshoot networks, servers, virtualization, security, and user environments; document work and manage tickets.

Provide IT service desk support: troubleshoot and configure hardware/software, manage user accounts, deploy patches, support MDM and Office 365, maintain inventory, follow change management, meet SLAs/KPIs, and collaborate with stakeholders to improve IT operations.

Provide advanced Tier I–III technical support for mission-critical digital broadcast systems (ingest, editing, playout, archiving). Troubleshoot hardware, software, network, VPN, AD, and broadcast applications (Dalet, PowerGold, ScheduAll, Dataminer), perform system administration, imaging and workstation deployment, validate upgrades, document incidents, deliver user training, and support 24/7 broadcast continuity including after-hours and shift coverage.

Provide timely remote and on-site technical support for STARLIMS, owning tickets end-to-end, troubleshooting application and database issues, collaborating with engineering and stakeholders, recommending system improvements, and contributing to global support knowledge and process enhancements.

Administer and maintain ServiceNow (Helsinki) environments. Require 2+ years as a ServiceNow administrator, ServiceNow certification, experience across Change, Incident, Service Catalog, Asset and Knowledge modules, Windows scripting/administration, full software development lifecycle experience. Integrations/APIs and ITIL certification are a plus. Contract role starting mid-March; US work-authorization required.

Serve as an advanced Tier 1 support lead for Oracle HCM Cloud and Workforce Software, mentoring agents, troubleshooting moderately complex issues, ensuring SOP adherence, reviewing and escalating tickets, providing ad hoc training, maintaining knowledge articles, and supporting readiness during payroll cycles, releases, and high-volume events to ensure consistent service delivery.

Provide phone, remote, and occasional onsite IT support for small and mid-sized business clients: troubleshoot desktops, OS and server issues, printers, networks, VoIP, perform deployments, document work, and assist with security updates and user training.

Lead and manage the IT support/help desk team, oversee ticketing and SLA adherence, escalate and resolve complex technical issues, onboard and train staff, allocate workloads, document solutions, ensure HIPAA-compliant practices, and drive continuous improvement across support functions.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Provide Tier 2/3 technical support by diagnosing hardware, software, operating system, and networking issues. Troubleshoot Windows, macOS, Linux, TCP/IP, VPN, and DNS problems; document resolutions in ticketing systems; communicate technical concepts clearly; identify support trends; and recommend workflow improvements to enhance AI training data quality.