Top IT Support & Helpdesk Jobs in Miami, FL

Support academic technology leadership by implementing and maintaining educational technology solutions, administering and troubleshooting LMS (Canvas) including Colleague-LMS data synchronization, training faculty and students, evaluating digital tools, ensuring data privacy/security, conducting LMS data analytics, and assisting on technology projects from planning through execution.

Design, implement, and optimize endpoint solutions (Intune, M365, Azure, VDI), automate remediation, monitor performance and security, lead migrations and lifecycle management, provide Tier 3 support, document procedures, and ensure compliance with bank policies.

Provide IT helpdesk and customer support: troubleshoot hardware/software and automated systems, use Outlook/Excel/Word, manage multiple assignments, communicate with stakeholders to resolve issues and negotiate resolutions.

Lead and manage the IT support/help desk team, oversee ticketing and SLA adherence, escalate and resolve complex technical issues, onboard and train staff, allocate workloads, document solutions, ensure HIPAA-compliant practices, and drive continuous improvement across support functions.

Manage, maintain, and optimize production relational databases (primarily Microsoft SQL Server). Design schemas, tune queries, implement clustering/replication, ensure backup/recovery and security, collaborate with developers and IT teams, troubleshoot issues, and document configurations. On-site role with occasional nights and weekends availability required.

Technical owner of the support infrastructure: manage and scale Zendesk ecosystem, build and maintain integrations (n8n/Zapier/Intercom), enforce QA and staging processes, design disaster recovery, maintain version-controlled documentation, and create dashboards to ensure routing, resilience, data integrity, and trusted visibility for enterprise support operations.

Manage day-to-day IT operations and team, maintain networks, servers, cloud services, backups and security, oversee business software rollouts and vendor relationships, ensure compliance and audit readiness, control IT budget and asset inventory, and develop IT staff and processes to support company goals.

Remote Document Specialist supporting attorneys firmwide. Prepare, edit, format, and proofread complex legal filings; create TOCs/TOAs; convert and troubleshoot documents; provide document-related helpdesk support; manage priorities under tight deadlines and participate in rotating weekend on-call schedule.

Provide Tier 1/2 help desk support for a DoD program, managing IAM and cloud authentication issues (CAC, SSO, MFA), use ITSM tools (ServiceNow/JIRA), enforce SLAs, track tickets and report help desk performance metrics.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.