Top IT Support & Helpdesk Jobs in Miami, FL

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provides hardware, software, and peripheral installation and troubleshooting for employees and service personnel. Installs operating systems and productivity software, verifies system functionality, instructs users on technology usage, responds to technical inquiries, coordinates with helpdesk and network teams, and escalates major hardware issues. The role supports a global organization and offers potential advancement into IT administration or development.

Owns Dorsia’s internal IT roadmap and operations across New York and Miami. Responsibilities include identity and access management, endpoint security, compliance readiness, automation, systems integration, office infrastructure, device lifecycle management, SaaS vendors, IT support, incident response, and business continuity. The role combines hands-on technical administration with strategic planning, budgeting, documentation, security awareness, and leadership reporting.

Own and administer the firm's Intapp application suite, including user support, security, configuration, monitoring, upgrades, patching, documentation, integrations, workflows, forms, datasets, and SQL-based reporting. Partner with New Business Intake, Conflicts, Legal Operations, vendors, and cross-functional teams while supporting migration from on-premise systems to Intapp's cloud platform.

Provides frontline IT helpdesk support by setting up hardware and workstations, installing software, troubleshooting computer issues, managing work orders, documenting repairs, assisting with system administration, training users, and supporting hardware disposal. Requires strong communication, customer service, organization, analytical problem-solving, and familiarity with Microsoft Office and Windows desktop systems.

Provides hands-on technical services for Canon technology solutions, including implementation, configuration, testing, documentation, training, application administration, troubleshooting, and customer support. Maintains knowledge of client networking environments, supports solution adoption and business outcomes, manages technology risks, and collaborates with client IT personnel. The role is customer-facing, requires up to 30% travel to client sites, and may require customer security clearances and industry certifications.

Manage global Oracle EBS R12.2 financial systems support: incident, problem, change and service request management; liaise with brands, third-party and Oracle; lead support team and ensure smooth transitions and accounting period closures.

Owns the design, implementation, rollout, configuration, integration, maintenance, and support of the enterprise Time and Attendance application. Partners with HR, payroll, operations, vendors, shipside teams, and shore-based stakeholders to gather requirements, migrate data, ensure compliance, troubleshoot issues, improve workflows, maintain documentation, develop dashboards, and train users.

Provides overnight help desk and IT support across multiple locations. Troubleshoots Windows and macOS devices, Microsoft 365, accounts, printers, connectivity, VPN, and peripherals. Manages onboarding, offboarding, device deployment, asset records, endpoint maintenance, and documentation. Owns tickets from intake through resolution, communicates with users, escalates complex or security-related issues, and supports account administration in Active Directory and Microsoft Entra ID.

Provides field-based IT integration support for acquired sites, managing end-user equipment from procurement through deployment, configuration, imaging, security enrollment, physical setup, and validation. Develops integration plans, tracks project milestones, coordinates vendors and infrastructure teams, resolves access and device issues, and maintains readiness documentation. Trains users on Microsoft 365, VPN, MFA, and service desk procedures. Requires approximately 80% domestic and international travel, including on-call, overnight, weekend, and go-live support.