Top IT Support & Helpdesk Jobs in Miami, FL

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Maintain and support the hotels network and PC environment, including switches/routers, Active Directory, POS/PMS and PBX systems. Conduct hardware/software audits and PC inventory, perform cabling and terminations, provide technical support and training, update the intranet, and perform preventative maintenance and reporting to corporate.

Manage and lead enterprise backup environment: install, configure, and troubleshoot CommVault and other backup technologies; execute migrations (e.g., NBU/TSM to CommVault); perform scripting for Windows/Unix backups; administer storage nodes, VTLs/tape libraries, and application-specific backup modules (Exchange, SQL, Oracle, SAP, SharePoint); support CLI/GUI operations and transition/due-diligence projects.

Manage global Oracle EBS R12.2 financial systems support: incident, problem, change and service request management; liaise with brands, third-party and Oracle; lead support team and ensure smooth transitions and accounting period closures.

Serve as Tier 3 escalation lead for complex hardware and software issues, perform root-cause analysis, drive cross-functional resolutions, manage incidents and SLAs, develop knowledge playbooks, and identify automation opportunities to improve support.

Serve as single point of contact for Contact Center and NOC during outages. Draft and send internal/external communications for Priority 1/2 incidents, coordinate escalations and resolution with NOC and engineers, monitor production and alerts, produce outage reports, run RCA meetings, and notify customers of planned maintenance.

Provide Tier II technical support for applications, hardware, networks, and cloud; troubleshoot Windows, macOS, Linux, and mobile devices; manage servers and workstations; document processes; mentor junior staff; participate in deployments, upgrades, monitoring, account management, and incident trend analysis.

Provide tier II help desk support for applications, hardware, networks, and cloud environments; troubleshoot complex issues across Windows, macOS, Linux, and mobile devices; manage accounts and permissions; document processes; mentor junior staff; participate in deployments, upgrades, and monitoring to improve service and security.