Top IT Support & Helpdesk Jobs in Miami, FL

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

The role involves designing, configuring, and enhancing ITSM solutions on the ServiceNow platform, focusing on ITIL-aligned digital workflows and client engagement.

Manage and lead engineers supporting production transportation management applications to ensure stability, performance, and accessibility. Oversee level-3 incident resolution, performance monitoring, metrics reporting, automation, end-user support, collaboration with project and development teams, and resource forecasting to improve service and application reliability.

Temporary, full-time first-level travel technology support role providing liaison between travel users and technicians. Responsibilities include system documentation and audits, troubleshooting and technical analysis, user training on travel reservation systems, deploying hardware/software, supporting field locations, and participating on project teams to improve processes.

Lead onsite IT technicians to deliver consistent, scalable support across division and field offices. Own the onsite IT operating model, drive process standardization and continuous improvement, monitor KPIs/SLAs, resolve systemic issues, align field execution with enterprise IT, and develop technician capabilities for predictable, high-value service delivery.

The Endpoint Applications Specialist supports, customizes, and implements core endpoint applications while providing Tier 3 support and managing application rollouts and upgrades.

Provide onsite IT support: maintain infrastructure and systems, resolve user requests, install/configure and update Windows OS and applications, manage assets, document incidents, safeguard data, and report to Technology and Software teams.