Top IT Support & Helpdesk Jobs in Miami, FL

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.

Manage help desk team and operations for DoD customer, focusing on user access issues, SLA compliance, and support metrics. Ensure quality IT services for cloud and on-premises environments.

The Engineer II will maintain and repair all equipment and systems in the hotel, including HVAC, plumbing, and mechanical components, respond to maintenance requests, and assist in setup of new equipment.

The Application Support Engineer I resolves application issues, supports business operations, and follows established procedures while gaining exposure to enterprise systems.

The Messaging & Collaboration Engineer manages Microsoft 365 services, including Exchange and security solutions, utilizing PowerShell and ensures service optimization and compliance.

Provide helpdesk support while managing multiple tasks. Communicate effectively with staff and vendors, resolving issues through various software tools.