Top IT Support & Helpdesk Jobs in Miami, FL

Manages day-to-day administration, configuration, support, access control, documentation, vendor coordination, and continuous improvement for hotel business applications. Supports PMS, POS, retail, finance, workforce, reporting, guest service, and ticketing systems; troubleshoots incidents, coordinates upgrades and integrations, enforces change control, provides user training, and supports audits and application-related projects in a 24/7 hospitality environment.

Administers and optimizes an enterprise Learning Management System, including users, permissions, courses, configurations, integrations, reporting, dashboards, troubleshooting, testing, governance, and compliance. Partners with IT, vendors, HR, Compliance, and business stakeholders to improve platform reliability and adoption. Delivers training and enablement, mentors support staff, manages risks, and supports the LMS roadmap and operational priorities.

Supports technology operations across dental practices, including PMS conversions, practice onboarding, Microsoft 365 and Intune administration, identity and endpoint management, MSP coordination, system integrations, vendor management, equipment setup, and technology support. Maintains access controls, endpoint protection, MFA, and HIPAA-related security practices while collaborating with operational, financial, clinical, and revenue cycle teams.

Manage ServiceNow queues for computer procurement, deployment, returns, and asset lifecycle support. Monitor tickets, SLAs, backlogs, and workflow accuracy; coordinate with customers, program managers, IT, sales, and depot teams; reconcile asset data across ServiceNow, ERP, and CMDB systems; oversee returns and inventory tracking; escalate issues; create reports and SOPs; train team members; and recommend process improvements.

Administers enterprise and business applications across on-premises and cloud environments. Responsibilities include configuration, deployment, maintenance, monitoring, patching, access management, integrations, upgrades, testing, backups, and data integrity controls. Provides Tier 2 and Tier 3 incident support, root cause analysis, and issue resolution. Maintains application documentation, operating procedures, and knowledge base materials while partnering with technical and business stakeholders.

Supports and administers Procore and related enterprise applications for asset management, purchasing, and construction operations. Configures permissions, workflows, templates, forms, and settings; troubleshoots user, data, workflow, and integration issues; documents processes; gathers requirements; supports integrations and data validation; trains users; and promotes application governance, adoption, and continuous improvement.

Provides on-site desktop and end-user IT support across two Florida locations. Responsibilities include troubleshooting hardware, software, printers, connectivity, and user accounts; onboarding and offboarding employees; deploying and tracking equipment; managing inventory and support tickets; prioritizing and escalating requests; and documenting resolutions. The role requires two or more years of IT support experience, basic networking knowledge, strong communication skills, equipment-handling ability, and travel between locations as needed.

Supports finance and back-of-house business applications across the hotel portfolio. Responsibilities include requirements gathering, system configuration, application and integration support, testing, documentation, workflow monitoring, data validation, release coordination, security and compliance support, disaster recovery planning, process improvement, user training, and participation in application upgrades and transformation projects.

Provides frontline IT help desk support by diagnosing and resolving hardware, software, network, account, VPN, printer, and endpoint issues. Installs and configures systems, manages user accounts and permissions, documents solutions, monitors IT systems, follows security procedures, and escalates complex problems. Supports upgrades, deployments, network expansions, and users through phone, email, and ticketing systems while meeting service-level expectations.

Provides frontline help desk support by diagnosing and resolving hardware, software, network, account, and connectivity issues. Installs and configures systems, manages user accounts and permissions, documents solutions, maintains knowledge bases, monitors IT systems, supports technology projects, and escalates complex problems. The role also handles phone triage, follows security and compliance procedures, and delivers customer-focused assistance within service-level expectations.