Top Operations & Support Jobs in Miami, FL

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Own centralized workforce forecasting, capacity planning, headcount strategy, and cost optimization across multiple lines of business. Model trade-offs involving FTEs, BPO, overtime, productivity, and shrinkage; analyze demand changes; identify capacity risks; and translate findings into executive recommendations. Partner with Finance, Product, and Operations to govern assumptions, investigate plan variances, standardize planning frameworks, and support strategic staffing decisions.

Provides multichannel customer service for property and casualty insurance policyholders, prospects, agents, and other customers. Handles policy, billing, payment, renewal, cancellation, claims-intake, and account-update inquiries while documenting interactions accurately. Resolves concerns, recommends suitable coverage options, protects confidential information, follows insurance regulations and company procedures, and meets quality, productivity, attendance, and customer satisfaction goals.

Lead the onboard Digital Experience team to manage apps, Wi‑Fi, digital screens and interactive TV; resolve technical issues, drive revenue via promotions, train crew, monitor KPIs, handle guest complaints, and liaise with shoreside IT and marketing.

Manage partnerships and sales operations by owning CRM data and reporting, coordinating partner onboarding and activations, building SOPs and automations, tracking partner performance, and supporting sales outreach and pipeline management to ensure flawless execution and scalable processes.

Leads Appen’s IT function, including support, enterprise technology, security governance, automation, vendor management and team development. Owns the IT roadmap, Microsoft 365 and SaaS environment, endpoint and identity controls, SOC 2 and ISO 27001 readiness, technology spend, and AI-enabled process improvement. Partners with executives, Engineering and Product to improve service delivery, eliminate manual work, manage risk and build a scalable, high-performing IT organization.

Administer Google Cloud, Google Workspace, and Gemini Enterprise environments, including IAM, licensing, user provisioning, data connectors, integrations, security controls, and AI governance. Troubleshoot complex cloud and SaaS issues, monitor access and administrative activity, document configurations, automate workflows with scripting and APIs, and partner with security, compliance, privacy, and business teams to ensure secure and scalable enterprise AI adoption.

Owns quality operations for all datasets, establishing global quality standards, calibration, review structures, language coverage, capacity planning, and contingent workforce sourcing. The role also manages dashboards tracking quality, throughput, and cost efficiency across international data operations. Candidates should have extensive operations leadership experience, quality management expertise at scale, and experience building tooling and workforce systems. Speech, audio, or linguistic data experience is preferred.

Leads complex go-to-market business operations initiatives across Direct and Channel sales. Responsibilities include governance and policy design, commercial feasibility assessments, enterprise systems requirements, UAT and solution delivery, process optimization, executive recommendations, dashboards and metrics, root-cause analysis, and AI and automation adoption. The role partners across Sales, Finance, Legal, Deal Desk, Channel, and Enterprise Systems while mentoring team members and improving opportunity lifecycle and quoting operations.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.