Top Operations & Support Jobs in Miami, FL

Leads complex go-to-market business operations initiatives across Direct and Channel sales. Responsibilities include governance and policy design, commercial feasibility assessments, enterprise systems requirements, UAT and solution delivery, process optimization, executive recommendations, dashboards and metrics, root-cause analysis, and AI and automation adoption. The role partners across Sales, Finance, Legal, Deal Desk, Channel, and Enterprise Systems while mentoring team members and improving opportunity lifecycle and quoting operations.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Coordinates commercial enablement, sales training, onboarding, workshops, and national events. Manages meeting logistics, executive support, department communications, purchase orders, invoices, expenses, vendor licenses, and software access. Produces KPI reports and survey analyses for VP stakeholders, while supporting training content, presentations, and instructional videos using Canva and video editing tools. Requires strong organization, reporting, communication, financial administration, and cross-functional coordination skills.

Leads Americas revenue operations, including forecasting, pipeline hygiene, territory and quota planning, sales and partner operations, quote-to-order execution, reporting, analytics, and CRM transformation. Serves as the operational partner to the CRO, drives process governance and documentation, leads a regional team, and coordinates with global operations centers of excellence through systems implementations and organizational change.

The Revenue Operations Associate manages and improves revenue processes across Sales, Account Management, Support, Finance, Marketing, and partner operations. Responsibilities include administering Salesforce and Outreach, building automations, maintaining KPI dashboards, calculating commissions, analyzing costs and pipeline health, supporting forecasting and targets, improving data integrity, and conducting analysis on productivity, campaigns, churn, and retention.

Manages international department operations, including criminal record searches, employment and education verifications, order processing, delayed-order tracking, client updates, vendor communication, and confidential data handling. Ensures searches are accurate, timely, and compliant with established procedures while supporting client-specific requirements. Requires fluent written and verbal French and English, strong organization, multitasking, problem-solving, communication, and intermediate Excel proficiency.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Lead Services business operations for financial services accounts from sales through delivery. Partner with account leadership, sales, contract management, finance, project coordination, and delivery teams. Standardize opportunity, pricing, contract, financial, and resource management processes; support timely process execution; prepare recurring portfolio review materials; and assist with broader account operations.

Provides second-line remote IT support for client end users, resolving escalated Windows, macOS, Microsoft 365, identity, Intune, application, printing, and collaboration issues. Manages onboarding, offboarding, access changes, endpoint deployment, patching, and security compliance. Works within ticket priorities and service-level objectives, documents solutions, creates knowledge articles, identifies recurring problems, and escalates infrastructure issues with detailed troubleshooting information.

Leads the establishment and day-to-day operation of CTI’s Pune AV office. Responsibilities include setting up processes, overseeing AV rack building and equipment readiness, managing vendors, suppliers, facilities, budgets, and teams, coordinating with engineering, sales, service, installation, project management, and international teams, and ensuring efficient, high-quality project delivery while supporting long-term business growth.