Top Operations & Support Jobs in Miami, FL

Supervise teller-line operations, risk controls, scheduling, customer service, issue resolution, and compliance. Coach and develop branch employees, manage staffing and financial resources, support hiring, resolve escalated concerns, and help customers access appropriate banking products. The role requires customer contact, regulatory compliance under Regulation Z, and occasional referral of dwelling-secured product interest to qualified loan-originator staff.

Provides technical customer support to veterinary-location team members through live chat and ticketing systems. Troubleshoots issues, manages multiple tickets, triages and prioritizes bugs for engineering, analyzes support trends, collaborates with product and operations teams, investigates defects using LogRocket and developer tools, and conducts QA and UAT for new systems and processes.

Frontline customer service role delivering empathetic, efficient support for Opendoor customers across calls and written channels. Handle inquiries about buying/selling, de-escalate issues, liaise with internal teams and partners, meet performance goals, and participate in training to grow real estate knowledge.

Provide depot-based hardware support for EMS laptops: pick up, repair, image and update devices; maintain standardized Windows images and group policies; manage inventory and repair history in Vector Solutions; support ESO/Handtevy/PC Gateway issues; develop scripts and assist Fire Department tech needs.

Provide executive-level administrative support to the Regional Director: manage complex calendars, screen calls, coordinate meetings/events and travel, process expenses, support onboarding/offboarding, draft communications, maintain documentation, improve regional admin processes, and train/coach administrative staff.

Provide high-touch administrative support to a portfolio of individuals/teams: manage complex calendars, coordinate domestic and international travel, process expense reports, plan events, and collaborate across teams. Anticipate needs, prioritize competing demands, and exercise discretion while enabling leaders' productivity.

Lead Mastercard's global cardholder servicing strategy for affluent and premium customers. Own the servicing P&L, build a multi-year roadmap, drive digital omnichannel transformation (Live Chat, WhatsApp, SMS, AI), identify monetization opportunities, set global standards and KPIs, and align regional and cross-functional teams to scale servicing capabilities and improve customer lifetime value.

Own Core IT business operations, including SaaS budgets, licensing, vendor management, hardware procurement, inventory, logistics, and renewals. Lead a small team, build operational processes and reporting, optimize spend, manage enterprise contracts, and partner with IT, Finance, Sales, and R&D leadership. The role also oversees multi-region hardware operations and supports the development of a scalable Business Operations function.

Handle calls and emails from agency offices, accounts, and policyholders. Explain billing statements, assist users with the online billing system, research account issues, resolve complex billing questions, and support business owners and bookkeepers with invoices. Provide timely, high-quality customer service, manage stressful interactions, participate in phone rotation, and work independently in a remote environment.

Provides high-touch business travel consulting and reservation services across air, rail, car rental, hotel, ferry, black car, and charter bookings. Manages client portfolios, applies travel policies, identifies savings, supports online and offline booking tools, maintains service-level agreements, and builds lasting client relationships. The role requires strong business travel knowledge, GDS expertise, exceptional communication, attention to detail, and proficiency with Navan and R&M technology.