Top Operations & Support Jobs in Miami, FL

Coordinates group air travel programs from intake and setup through post-event follow-up. Serves as a liaison among clients, travel advisors, and internal teams; manages timelines, documentation, bookings, traveler activity, arrivals, departures, reports, quality control, and stakeholder updates. Requires three or more years of travel-industry experience, GDS or self-booking tool proficiency, Microsoft Office skills, strong communication, and multitasking abilities.

Leads teller-line operations at a Wells Fargo branch, supervising staff, managing schedules and resources, ensuring customer service, compliance, risk controls, and operational quality. Resolves customer and employee concerns, coaches direct reports, supports hiring and talent development, and escalates issues appropriately. The role also involves customer interactions and referrals related to dwelling-secured products while complying with Loan Originator requirements and banking regulations.

Provide depot-based hardware support for EMS laptops: pick up, repair, image and update devices; maintain standardized Windows images and group policies; manage inventory and repair history in Vector Solutions; support ESO/Handtevy/PC Gateway issues; develop scripts and assist Fire Department tech needs.

Leads workforce management and analytics for a high-volume, 24x7 contact center. Manages and coaches WFM staff, analyzes service-level and supply-demand performance, identifies KPI gaps, coordinates real-time responses to incidents, develops SOPs, supports leadership onboarding, and partners with Operations, HR, training, payroll, and command center teams to improve efficiency and employee and customer experience.

Supports new-agent onboarding by advancing contracts, tracking background checks and fingerprints, reviewing documentation, resolving data gaps, processing system forms, and communicating status updates. The role also handles phone inquiries, mail, resource assignments, control reports, meeting preparation, and other administrative tasks. Success requires customer service or office administration experience, strong communication, accurate data entry, Microsoft 365 proficiency, organization, discretion, and a compliance-focused mindset.

Lead Mastercard's global cardholder servicing strategy for affluent and premium customers. Own the servicing P&L, build a multi-year roadmap, drive digital omnichannel transformation (Live Chat, WhatsApp, SMS, AI), identify monetization opportunities, set global standards and KPIs, and align regional and cross-functional teams to scale servicing capabilities and improve customer lifetime value.

Handles incoming owner-relations calls involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs and follows up on inquiries, resolves customer issues, builds client trust, manages difficult interactions professionally, and provides accurate, timely responses by phone and email. The role also involves cross-training and collaboration to improve customer experience and business operations.

Supports GitLab’s partner ecosystem operations from account setup and deal registration through quoting, ordering, and post-sales support. The role manages Salesforce and partner-system data, processes partner transactions, monitors workflows, builds dashboards, resolves standard issues, supports compliance and month-end controls, and improves processes through documentation, automation, and self-service. It also provides operational guidance, training, and communications to partners, sellers, and cross-functional teams.

Administer and optimize the company’s MarTech stack, including configurations, builds, testing, troubleshooting, data flows, and integrations. Develop AI-powered workflows for marketing-sales handoffs and monitoring, implement data governance and quality controls, configure cross-platform signals and messaging, and enable marketing stakeholders on tools and best practices. The role collaborates with IT, enterprise systems, product, data, sales, and marketing teams.

Owns end-to-end quote-to-cash and renewal operations in Salesforce CPQ, including deal structuring, pricing governance, approvals, contract validation, order accuracy, and revenue alignment. Partners with Sales, Finance, Legal, Customer Success, and Revenue Operations to protect revenue integrity, reduce errors, support audits, and improve processes, integrations, and automation in a fast-paced SaaS environment.