Top Operations & Support Jobs in Miami, FL

Processes and maintains customer purchase orders in SAP and related portals, researches and resolves order issues, prioritizes urgent shipments, and coordinates with warehouse, Sales, Quality, Accounting, and other stakeholders. The specialist manages customer claims, RMAs, credit and rebill activities, root-cause analysis, corrective actions, accounts receivable support, and contract demand pipeline health while expediting complex orders.

Administer and optimize Oracle EPM, Oracle Fusion ERP, BlackLine, and related finance systems. Manage financial close activities, consolidations, metadata governance, integrations, security provisioning, reconciliations, reporting, and user support. Partner with Finance, Accounting, IAM, Audit, and IT teams on SOX controls, access reviews, troubleshooting, documentation, automation, and operational resilience.

Provide executive administrative support for Global Banking leaders by managing complex calendars, domestic and international travel, expenses, meetings, client visits, events, documents, office logistics, and confidential information. Coordinate facilities and visitor support, maintain seamless backup coverage, resolve routine issues, and improve administrative processes using Microsoft 365 and approved AI tools. The role is fully onsite five days per week.

Leads Circle National Trust’s operations, compliance, governance, business planning, regulatory engagement, audits, risk mitigation, and cross-functional resource coordination. The role reports to Circle executives and the Trust Board, ensures efficient and compliant fiduciary and custody operations, develops the business foundation, and promotes strong governance, communication, and operational performance within a regulated financial services environment.

Provide depot-based hardware support for EMS laptops: pick up, repair, image and update devices; maintain standardized Windows images and group policies; manage inventory and repair history in Vector Solutions; support ESO/Handtevy/PC Gateway issues; develop scripts and assist Fire Department tech needs.

Supports new-agent onboarding by advancing contracts, tracking background checks and fingerprints, reviewing documentation, resolving data gaps, processing system forms, and communicating status updates. The role also handles phone inquiries, mail, resource assignments, control reports, meeting preparation, and other administrative tasks. Success requires customer service or office administration experience, strong communication, accurate data entry, Microsoft 365 proficiency, organization, discretion, and a compliance-focused mindset.

Provides frontline customer support for home buying and selling transactions through phone and written communication. Resolves complex issues, de-escalates interactions, coordinates with internal teams and external partners, explains real estate processes, and shares customer insights with product teams. Meets performance and customer satisfaction goals while working a Friday-Tuesday schedule, including evenings and weekends, with four in-office days per week in Tempe.

Lead Mastercard's global cardholder servicing strategy for affluent and premium customers. Own the servicing P&L, build a multi-year roadmap, drive digital omnichannel transformation (Live Chat, WhatsApp, SMS, AI), identify monetization opportunities, set global standards and KPIs, and align regional and cross-functional teams to scale servicing capabilities and improve customer lifetime value.

Handles provisioning requests and service changes for U.S. public-sector and federal customers. Reviews authorization, customer and tenant details, entitlements, and approvals; configures or decommissions tenants and services; validates changes; documents work and exceptions; and follows federal security, access-control, data-handling, and compliance procedures. The role requires strong communication, analytical problem-solving, customer service experience, change-control documentation, and U.S. citizenship.

Provides Tier 1 customer support through phone, email, and chat. Troubleshoots product issues, educates customers on MyCase, LawPay, and CPACharge, investigates reported problems, escalates technical issues to Tier 2, stays current on product releases, and documents interactions in Salesforce.