Top Operations & Support Jobs in Miami, FL

Analyze acquisition and resale funnels, build dashboards, run A/B tests, prototype and deploy AI-enabled workflows, translate insights into playbooks and enablement, and partner cross-functionally to drive revenue outcomes.

Provide high-level administrative support to the CFO organization, managing complex calendaring, stakeholder communications, travel and expenses, meeting operations, event planning, presentation support, and strategic projects while maintaining confidentiality and driving operational efficiencies.

Oversee regional operating plans, budgets, and profitability for multiple locations. Manage client relationships, resolve budget/contract issues, drive retention, lead sales and contract negotiations, grow accounts, and mentor regional staff.

As the Alliance Driver Manager, you will oversee partner relationships, drive strategic initiatives, and enhance PwC's market presence through collaboration and effective leadership across cross-functional teams.

Provide high-touch administrative support to a portfolio of individuals/teams: manage complex calendars, coordinate domestic and international travel, process expense reports, plan events, and collaborate across teams. Anticipate needs, prioritize competing demands, and exercise discretion while enabling leaders' productivity.

Manage daily office operations including vendor relationships, scheduling, events, and facility maintenance while ensuring a smooth and welcoming environment for staff and visitors.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Review and evaluate Group Life claim documentation for completeness and accuracy, process payments, respond to policyholder and beneficiary inquiries, ensure regulatory compliance, meet production and quality targets, mentor reviewers, and support claimants compassionately throughout the claims process.

Design and deploy Zendesk Advanced AI Agents and Copilot to deflect support tickets and automate L0/L1 resolutions. Identify high-impact use cases, build agentic workflows that call external APIs, collaborate with Security/IT and Support Ops on governance and rollout, and track AI impact (deflection, automated resolutions, accuracy) to continuously tune performance.

Own and improve Delivery operations workflows connecting customer demand to capacity planning, cost visibility, reporting, and execution. Lead Jira infrastructure, staffing and cost models, build dashboards and decision-useful materials, partner cross-functionally, and drive automation and AI to simplify recurring work. Maintain operating cadences and support strategic planning; travel up to 10%.