Top Operations & Support Jobs in Miami, FL

Lead and supervise teller operations and risk controls to deliver excellent customer service and compliance. Manage teller schedules, resolve daily operational issues, perform customer support tasks, coach and develop staff, allocate resources, escalate concerns, and ensure adherence to regulatory and audit procedures. Support loan-originator referral requirements and hiring/talent development.

Administer and support Oracle EPM Cloud Planning applications (Workforce, Capital, Financials, Strategic Modeling). Manage environments, migrations, metadata, security, dashboards, forms, business rules, and integrations (Data Integration, REST APIs, EPM Integration Agent, flat files). Monitor performance, troubleshoot issues, support budgeting/forecasting/reporting, testing, documentation, and end-user training while partnering with Finance, FP&A, Accounting, and IT.

Frontline customer service role delivering empathetic, efficient support for Opendoor customers across calls and written channels. Handle inquiries about buying/selling, de-escalate issues, liaise with internal teams and partners, meet performance goals, and participate in training to grow real estate knowledge.

Design, enhance, test, document, and support desktop workflow solutions for travel booking and post-booking servicing. Troubleshoot defects, research issues using GDS tools and cryptic formats, collaborate with operations and technology partners, assess operational risk, and deliver process improvements across travel products. The role also performs specialized back-office work, supports issue triage, and uses scripting to improve efficiency and operational continuity.

Provide depot-based hardware support for EMS laptops: pick up, repair, image and update devices; maintain standardized Windows images and group policies; manage inventory and repair history in Vector Solutions; support ESO/Handtevy/PC Gateway issues; develop scripts and assist Fire Department tech needs.

Provide high-touch administrative support to a portfolio of individuals/teams: manage complex calendars, coordinate domestic and international travel, process expense reports, plan events, and collaborate across teams. Anticipate needs, prioritize competing demands, and exercise discretion while enabling leaders' productivity.

Provide high-trust executive and personal support to a senior executive: manage dynamic calendars, prepare board and executive materials, coordinate complex domestic and international travel, triage communications, build operational systems, and deliver white-glove personal and wellness support. Act as a proactive thought partner, ensuring follow-through on strategic priorities and cross-functional projects while maintaining discretion and exceptional attention to detail.

Lead Mastercard's global cardholder servicing strategy for affluent and premium customers. Own the servicing P&L, build a multi-year roadmap, drive digital omnichannel transformation (Live Chat, WhatsApp, SMS, AI), identify monetization opportunities, set global standards and KPIs, and align regional and cross-functional teams to scale servicing capabilities and improve customer lifetime value.

Processes incontestable life insurance claims under supervision by organizing documentation, verifying claim information, updating records, requesting missing forms from beneficiaries, providing status updates, and escalating complex cases. The role follows established procedures, maintains accurate claims-system records, handles sensitive communications professionally, meets deadlines, and supports administrative team tasks. Basic computer proficiency and attention to detail are required; customer service, administrative, claims-system, and AI-tool experience are preferred.

Serve as first contact for customers via phone, email, chat; troubleshoot and resolve software installation, configuration, integrations, licensing, and connectivity issues; manage cases to SLA, document solutions, escalate complex issues, contribute to knowledge base, and leverage AI tools to accelerate and automate support tasks.