Top Operations & Support Jobs in Miami, FL

Own vendor procurement, contracts, provisioning, and IT strategy for employee hardware/software. Manage SSO/onboarding/offboarding, device management, SOC2 audit evidence, vendor negotiations, cost audits, and automation of provisioning processes.

Independently manage a portfolio of complex property subrogation claims from assignment to resolution. Investigate losses, evaluate liability and damages, develop recovery strategies, prepare demand packages, negotiate settlements, support litigation/arbitration, collaborate with legal and SMEs, maintain accurate files, meet recovery/productivity targets, and mentor junior staff.

Translate and localize game-related and customer-facing content from English to Filipino, ensuring high linguistic quality across releases, marketing, support articles, and platforms. Manage short- and long-term projects, adapt to last-minute source changes, use CAT tools, collaborate with teams, and maintain organization and communication within a fast-paced localization environment.

Lead and supervise an IT infrastructure team responsible for service delivery, servers, virtualization, storage, networking, security, databases, telephony, data centers, and disaster recovery. Develop and implement plans, policies and procedures, prioritize infrastructure needs, ensure service levels and staffing, resolve infrastructure issues, and provide coaching, performance feedback, and operational oversight.

Embed with the North America sales team to run forecast and pipeline hygiene cadences, resolve deal and process issues, build field-facing Salesforce dashboards, drive forecasting discipline, document playbooks and workflows, and partner cross-functionally to operationalize RevOps initiatives.

Manage daily, monthly, and annual pricing system operations and ensure end-to-end data flow between SAP master data and pricing/reporting systems. Communicate pricing, discontinuations, and product registrations to internal and external partners, support retailer POS/inventory data feeds, lead root-cause analysis, drive cross-functional alignment, and propose system enhancements to improve pricing accuracy and reporting.

Participate in a remote, paid user research session about agent-creation workflows. Complete a few guided digital tasks, answer structured questions, and share candid feedback about your experiences. Session is remote and compensated with a one-time $10 payment.

Support day-to-day IT operations: onboarding/offboarding, laptop and endpoint provisioning and troubleshooting, access management and RBAC support, compliance/audit evidence collection, and improving runbooks and operational processes to reduce repeat issues.

Provide remote technical support to branches and remote users: diagnose and resolve video/phone/access/connectivity issues, handle password resets, follow knowledge base, document incidents, analyze trends, prioritize and escalate as needed.

Own and lead RMI's Salesforce ecosystem: drive CRM strategy, integrations (Workday, APIs, Azure), platform administration, data hygiene, reporting, vendor management, governance, user adoption, and cross-functional delivery to support fundraising, programs, finance, and operations.