Top Operations & Support Jobs in Miami, FL

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Manage end-to-end billing and revenue operations, including invoicing, collections, revenue reconciliation, trend analysis, reporting, process improvement, and internal controls. Collaborate with finance, sales, and operations teams to align billing with contracts and delivered services, resolve discrepancies, improve collections, and provide trusted revenue insights to leadership.

Provides customer support for medical professionals, patients, sales representatives, and internal teams. Manages account inquiries, ordering issues, missing information, delays, cancellations, sample redraws, and escalated problems while documenting interactions and maintaining turnaround times. Requires knowledge of oncology testing workflows, patient information requirements, HIPAA/PHI handling, customer service, problem-solving, and administrative procedures. The role is remote and may involve Salesforce Service Cloud, laboratory information systems, customer portals, and cloud-based call center tools.

Provides phone and electronic customer support for medical testing, including obtaining missing information, communicating test status, handling results and sample inquiries, scheduling mobile phlebotomy, triaging technical and clinical requests, supporting account and supply orders, documenting interactions, and escalating issues. Maintains knowledge of genetic testing procedures, protects patient health information under HIPAA, and assists with training new employees.

Leads engineering, client support, cybersecurity, and IT operations for a managed service provider. Owns service delivery, security posture, automation, operational metrics, cross-functional incident response, staffing, accountability, and performance management across four functional leaders. Reports to the CTO and drives scalable, consistent client delivery while supporting retention and organizational growth.

Applicants must enter the property where they currently work in the cover letter field. No other responsibilities or qualifications are provided.

Provides executive and office coordination for the Chief Program Officer, including calendar management, travel, expenses, meetings, workshops, retreats, procurement, contracting, and administrative records. Coordinates logistics across teams, time zones, vendors, and shared services; tracks actions and approvals; supports inclusive, well-run gatherings; resolves issues proactively; and improves recurring administrative processes. The role is remote during US East Coast hours with occasional travel and flexibility for international events.

Provides engineering-level product support throughout the maintenance lifecycle. Troubleshoots technical issues, analyzes logs and configurations, manages cases, coordinates problem resolution with R&D, and communicates solutions to customers. Develops service knowledge materials, monitors product and service benchmarks, supports serviceability testing, contributes to service readiness, and provides domain expertise for automation and continuous product improvement.

Provides administrative, logistical, and operational support for multiple federal and state contracts. Responsibilities include monitoring project databases, tracking meeting tasks and paperwork, coordinating travel and registrations, assisting clients and consultants, reviewing documents, creating deliverables, and preparing meeting materials. The role requires strong organization, business writing, Microsoft Office proficiency, attention to detail, and the ability to manage high-volume tasks independently in a remote environment.

Leads technology operations and sustainment for Leidos Energy’s technology baseline, including networks, specialized hardware, and software. Oversees reliability, security, lifecycle management, modernization, operational risk, resources, investments, and external providers. Improves employee workflows, reduces technical debt, translates business needs into technology priorities, and develops multidisciplinary technical teams and leaders across a large matrixed organization.

Supports cross-functional business operations, process improvement, quality management, and performance measurement initiatives. Collects, analyzes, and visualizes operational, financial, claims, authorization, phone, and HR data. Creates reports, dashboards, documentation, staffing models, and user acceptance test plans. Partners with leadership, project leads, workforce management, and subject matter experts to identify trends, improve workflows, measure performance, and communicate findings across the organization.