Top Operations & Support Jobs in Miami, FL

Embed with partner firms to standardize and deploy operational playbooks, improve working capital (DSO, WIP, realization), coordinate finance/HR/legal/tech, support tuck-in integrations, and provide operational advisory to regional leadership.

The Director of Revenue Operations will establish and manage the RevOps function, optimizing systems, data, and processes that drive sales, marketing, and customer success, while leading a growing team.

Manage daily operations of vehicle washing and detailing including staff supervision, productivity and quality control, P&L monitoring, process development, client relationships, reporting, and safety enforcement.

The Regional COO will oversee multiple studios, manage P&L, drive regional growth, recruit leaders, and optimize marketing and operations.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Manage end-to-end billing and revenue operations, including invoicing, collections, revenue reconciliation, trend analysis, reporting, process improvement, and internal controls. Collaborate with finance, sales, and operations teams to align billing with contracts and delivered services, resolve discrepancies, improve collections, and provide trusted revenue insights to leadership.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Provides customer support for medical professionals, patients, sales representatives, and internal teams. Manages account inquiries, ordering issues, missing information, delays, cancellations, sample redraws, and escalated problems while documenting interactions and maintaining turnaround times. Requires knowledge of oncology testing workflows, patient information requirements, HIPAA/PHI handling, customer service, problem-solving, and administrative procedures. The role is remote and may involve Salesforce Service Cloud, laboratory information systems, customer portals, and cloud-based call center tools.

Provides phone and electronic customer support for medical testing, including obtaining missing information, communicating test status, handling results and sample inquiries, scheduling mobile phlebotomy, triaging technical and clinical requests, supporting account and supply orders, documenting interactions, and escalating issues. Maintains knowledge of genetic testing procedures, protects patient health information under HIPAA, and assists with training new employees.

Leads engineering, client support, cybersecurity, and IT operations for a managed service provider. Owns service delivery, security posture, automation, operational metrics, cross-functional incident response, staffing, accountability, and performance management across four functional leaders. Reports to the CTO and drives scalable, consistent client delivery while supporting retention and organizational growth.

Applicants must enter the property where they currently work in the cover letter field. No other responsibilities or qualifications are provided.