Top Operations & Support Jobs in Miami, FL

Provide functional support and configuration for PeopleSoft 9.2 Financials (GL, AR, Commitment Control). Elicit and document requirements, map requirements to PeopleSoft, analyze PUM images, lead testing/QA, mentor analysts, design workflows (AWE), support upgrades, troubleshoot production and batch/job issues, and create process documentation and test artifacts.

Provides remote technical support for Absorb LMS clients through phone, chat, email, and desktop sharing. Responsibilities include troubleshooting, investigating root causes, documenting issues, managing response expectations, researching solutions, and communicating clearly with clients and internal teams. The role requires strong customer service, technical problem-solving, time management, and the ability to explain technical concepts simply.

Own technical support for enterprise SaaS customers by triaging and resolving complex issues, especially SSO and SCIM problems. Investigate logs, APIs, and browser tools; communicate status to Customer Success and Engineering; and manage escalations through resolution. Build runbooks, decision trees, and automation using AI tools to improve support scalability and enable self-service. Participate in customer troubleshooting calls and continuously improve support processes.

Provides administrative, operational, reporting, scheduling, database, event, travel, and project support to senior distribution and operations leaders. Coordinates meetings, field engagement, onboarding, vendor payments, presentations, expenses, and department initiatives. Maintains CRM and business databases, improves reporting and workflows, and applies AI and emerging technologies to increase efficiency. Requires strong organization, communication, judgment, Microsoft Office proficiency, and familiarity with financial services distribution.

Leads the Foundation’s strategy, operations, programs, ventures, fundraising, partnerships, team development, governance, and impact measurement. The Executive Director translates the Founder’s vision into measurable outcomes, oversees multiple entities, builds scalable systems, represents the organization publicly, and advances innovative economic equality, ownership, and wealth-building initiatives.

Supports Joint Pole Association and Joint Pole Committee operations for wireless telecommunications. Manages transaction forms, intents, responses, denials, transfers, remediation, cost documentation, utility notifications, and customer reports. Directs and quality-checks field inspectors’ work, tracks high-volume documentation through resolution, and provides administrative support to department leadership. The role also requires coordination with utilities, customers, inspectors, and internal teams while maintaining safety and regulatory compliance.

Provides part-time executive support by managing complex calendars, scheduling meetings, coordinating internal and external stakeholders, monitoring email, drafting responses, and tracking executive tasks, deliverables, and follow-ups. Maintains task lists and project boards, resolves scheduling conflicts, handles sensitive information discreetly, and delivers responsive coverage during core afternoon hours.

Leads the revenue operations function supporting sales, marketing, and customer success. Owns sales planning, forecasting, GTM systems, CRM data governance, compensation support, pricing insights, reporting, dashboards, and performance analytics. Partners with leadership to improve funnel efficiency, operational scalability, data quality, and revenue predictability while managing the revenue operations team, budget, and vendor relationships.

Execute and monitor promotional programs from setup through closeout, including offer configuration, quality assurance, launch coordination, calendar management, performance tracking, issue escalation, and reporting. Partner with CRM and Marketing teams to align campaign requirements and improve repeatable operational processes. Use data, reporting, and workflow tools to evaluate revenue and sales performance and identify automation opportunities.

Own the quote-to-booking process across direct, channel, reseller, and cloud marketplace transactions. Review orders, enforce deal compliance, manage private offers, reconcile bookings and partner payouts, support financial close, maintain controls and reporting, and resolve booking issues across Sales, Partnerships, Billing, Accounting, and Legal. Lead AI-enabled automation to improve order accuracy, reconciliation, and cycle time.