Top Operations & Support Jobs in Miami, FL

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Leads business operations and strategic planning for financial advisory teams, overseeing support professionals, productivity, client service, communications, business development, and growth initiatives. Coordinates priorities, resolves business matters, improves client relationships, evaluates new services, and supports hiring, training, and performance management. Requires extensive financial services experience, leadership, organizational expertise, and active securities licenses.

Manages day-to-day administration, configuration, support, access control, documentation, vendor coordination, and continuous improvement for hotel business applications. Supports PMS, POS, retail, finance, workforce, reporting, guest service, and ticketing systems; troubleshoots incidents, coordinates upgrades and integrations, enforces change control, provides user training, and supports audits and application-related projects in a 24/7 hospitality environment.

Manages daily parking facility operations, including client service, staffing, employee development, security and cash controls, profitability, budgeting, vendor needs, accounting tasks, cleanliness, damage claims, safety, and OSHA compliance. The role also hires and supervises employees, improves operational processes, and ensures high-quality customer experiences.

Coordinates automotive service appointments and manages inbound, outbound, and text communications with customers. Provides service information, reminders, follow-up, issue resolution, and customer retention support. Maintains dealership scheduling systems, routes calls, monitors feedback, and escalates concerns when needed. The role requires bilingual English and Spanish communication, strong organization, professionalism, computer proficiency, and the ability to work in a fast-paced environment.

Coordinates and processes guest and crew claims related to onboard incidents. Responsibilities include corresponding with staff, cruise lines, and guests; supporting medical claims and repatriation cases; investigating claims, gathering documentation, assessing coverage, maintaining claims databases, and processing payments accurately and timely.

Provides confidential administrative support to two Managing Directors, including complex calendar management, travel coordination, meeting preparation, communications, expense reports, invoice processing, document execution, and office event coordination. The role requires discretion, strong organization, excellent communication, Microsoft Office proficiency, AI and technology fluency, and the ability to manage competing priorities with minimal supervision.

Leads process improvement and continuous improvement initiatives for a business unit. Identifies opportunities, researches and implements best practices, develops performance metrics, consults internally, and creates enterprise-wide improvement plans. Requires extensive process improvement, planning, project management, business analysis, and leadership experience, with preferred expertise in PBM claims, SQL, Teradata, Python automation, vendor management, Lean Six Sigma, prior authorization, eligibility, and Salesforce.

Provides academic records and registration support within a university registrar’s office. Responds to student, faculty, and staff inquiries; processes registration changes, grade updates, and enrollment verifications; maintains confidential records under FERPA; supervises and trains student workers; coordinates digitization projects; updates communications and web content; liaises with campus services; and assists with reports, orientation, commencement, and related events.

Analyzes workforce demand, staffing capacity, call volume, handle-time trends, coverage gaps, attrition, PTO, and scheduling needs. Maintains headcount plans, employee data, workforce management systems, reporting, and capacity models. Partners with leadership and training teams to align staffing and training with service requirements, resolve system issues, and support compliance and operational performance.