Top Operations & Support Jobs in Miami, FL

Manage and quality-assure a national and international correspondent network: recruit, onboard, train, route orders, maintain accounts and records, resolve escalations, collaborate with IT and service teams, and handle related accounting and jurisdictional research.

As a Program Leader, you lead Booster programs on school campuses, manage events, support your team, engage students, and build client trust.

Lead process re-engineering, automation, vendor selection and system implementations across front- and back-office functions. Build and configure AI-powered tools and data pipelines, define requirements, test solutions, manage projects, and present status to senior leadership while supporting change management and training.

Manage daily operations of a small-to-medium office, supervise and develop a team of three, oversee print/mail/courier/hospitality and conference room support, operate Ricoh printers/copiers, maintain SLAs and quality standards, handle service requests and reporting, and support process improvements. Must lift 50 pounds and stand for extended periods.

Supervise and coordinate Legal Support Services Teams across assigned offices, manage staffing, workloads, timecards, budgets, training, performance evaluations, and serve as liaison between administrative departments and timekeepers. Recruit, train, mentor, and address performance or leave issues while supporting firm policies and participating in related projects and office operations.

Serve as the first point of contact for service customers via inbound/outbound calls and texts. Schedule and manage service appointments, follow up on service, handle inquiries and escalations, and support customer retention initiatives to improve satisfaction.

The Director of Resource Management will oversee workforce planning and scheduling, focusing on Tax and Assurance busy seasons, ensuring effective staffing and aligning resources with client demand.

Answer incoming patient calls for an assigned pediatric/orthodontic practice; schedule and manage appointments; verify insurance; document communications in practice management software; maintain HIPAA compliance; assist with overflow calls; collaborate with office manager and clinical team to optimize scheduling and patient experience.

Administer and maintain ServiceNow (Helsinki) environments. Require 2+ years as a ServiceNow administrator, ServiceNow certification, experience across Change, Incident, Service Catalog, Asset and Knowledge modules, Windows scripting/administration, full software development lifecycle experience. Integrations/APIs and ITIL certification are a plus. Contract role starting mid-March; US work-authorization required.

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