Top Customer Success Jobs in Louisville, KY

Manage a high-volume portfolio of school districts through digital, one-to-many customer success programs. Execute onboarding, adoption, renewal, and lifecycle playbooks; monitor telemetry, engagement signals, and health scores; identify risks and expansion opportunities; triage customer needs; and maintain accurate Salesforce and Vitally data. Collaborate with Customer Success Operations, Product, Support, Implementation, and GTM teams to improve automated journeys, segmentation, playbooks, and customer outcomes at scale.

Leads strategic customer success for complex, high-value accounts while coaching the broader CSM team. Owns customer health, renewals, ROI reporting, executive business reviews, AI adoption, change management, and legal workflow transformation. Builds playbooks, trains peers, influences product and sales decisions, and develops expansion opportunities. The role requires deep legal technology, eDiscovery, litigation operations, or compliance-regulated environment expertise, along with executive credibility and commercial awareness.

Leads a multi-manager federal customer success organization, developing leaders and overseeing executive relationships, strategic roadmaps, delivery risk, cloud and AI adoption, consumption growth, retention, and mission outcomes. Advises federal customers on Azure, Copilot, data, AI, security, and digital transformation while ensuring predictable execution and value realization. Requires active Top Secret clearance, U.S. citizenship verification, and extensive technology, customer success, people management, and federal government experience.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Leads SS&C Health’s Client Success organization, setting strategy for client satisfaction, retention, growth, renewals, and advocacy. Builds executive relationships, oversees strategic accounts, establishes client health metrics, identifies expansion opportunities, manages recovery plans, and leads complex negotiations. Develops a high-performing team and partners cross-functionally with Product, Operations, Professional Services, Sales, and Support to improve client outcomes and operational efficiency across healthcare technology customers.

Supports enterprise customers at provider and site levels by managing implementations, configuring the platform, coordinating QA and go-lives, delivering training, troubleshooting software and hardware issues, and driving adoption, satisfaction, health scores, and ROI. Builds stakeholder relationships, gathers product feedback, supports QBRs, and collaborates with Enterprise CSMs, Product, and Tech Support. Requires travel throughout Missouri, up to 50% of the time.

Manage a 500–600 customer portfolio through scalable digital customer success programs. Drive adoption, retention, and growth using lifecycle campaigns, automation, health monitoring, webinars, and digital QBRs. Partner with Renewal Managers and internal teams to address account risks, share customer insights, and improve products, content, and playbooks. Analyze customer usage data, communicate SaaS value, and execute proactive engagement strategies across the customer lifecycle.

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.

Manage a portfolio of mid-market SaaS client accounts, driving retention, renewals, expansion, satisfaction, and advocacy. Develop account growth and retention plans, assess client health, provide consultative guidance, conduct business reviews, configure and demonstrate platform functionality, train users, and support solution adoption. Maintain CRM data, collaborate cross-functionally, identify upsell opportunities, and serve as the client voice internally.

Own the post-sale experience for enterprise customers by driving retention, expansion, adoption, and value realization. Manage customer health, satisfaction, renewals, and churn mitigation using usage data, health scores, and predictive insights. Build executive relationships, lead strategic reviews, coordinate cross-functional action plans, support product rollouts, escalate issues, and maintain customer records and success plans. Improve customer success processes through automation and AI-enabled workflows.

Leads, coaches, and develops a team of Customer Success Managers responsible for retention, renewals, customer health, and revenue growth. Oversees performance management, success playbook adherence, risk mitigation, escalations, forecasting, CRM data integrity, and operational improvements. Partners with leadership and product teams to synthesize customer feedback, improve the customer journey, support complex renewals, and achieve GRR and NRR targets.

Manage strategic enterprise customer relationships for Segment, driving platform adoption, value realization, retention, and account growth. Develop customer roadmaps, advise executive stakeholders, identify risks and expansion opportunities, and coordinate with sales, engineering, product, marketing, support, and professional services. Analyze account portfolios, resolve complex technical challenges, and create tailored strategies that improve customer outcomes and revenue.

Own relationships with mid-market ecommerce clients, develop tailored success plans, advise on marketing strategy and product usage, forecast renewals, identify expansion opportunities, manage account risks, lead client meetings, and translate customer feedback into product requirements. The role partners with Sales, Solutions Architects, and Support to drive adoption, retention, revenue growth, and overall customer success.

Manages customer relationships and drives adoption, satisfaction, retention, and growth for Insurity’s Marine Suite. Responsibilities include leading customer meetings, tracking KPIs, supporting self-service, managing expectations, identifying cross-sell opportunities, ensuring contract and billing compliance, and coordinating medium-complexity enhancements. The role also prepares documentation and statements of work, mentors team members, supports process improvement, and requires Marine Cargo Insurance, logistics, or logistics software experience.

Manage and grow relationships with medium to large commercial insurance carriers using Insurity’s Decisions Suite. Serve as the primary customer contact, lead business reviews and onboarding, monitor satisfaction and churn risk, resolve escalations, drive product adoption, and identify retention, upsell, and cross-sell opportunities. Coordinate cross-functional enhancements, prepare customer presentations and statements of work, ensure contract and billing accuracy, mentor team members, and support continuous improvement.

Manages B2B SaaS dealership accounts by building client relationships, conducting monthly reporting calls, supporting onboarding, monitoring website and marketing performance, recommending solutions, promoting add-on services, and improving retention and revenue growth. The role also handles customer issues, provides product training, maintains account records, and uses reporting data to improve traffic and qualified leads.

Manage and grow strategic customer relationships post-implementation, create joint success plans, run executive business reviews and workshops, recommend workflow changes, and coordinate cross-functional teams to ensure customers realize value from Samsara's IoT platform.

Partner with Strategic Account Managers to manage post‑sales relationships for large enterprise clients: drive product adoption, conduct executive business reviews, run data-driven programs, coordinate cross‑functional teams, mitigate churn, identify expansion opportunities, and feed customer insights to Product, Engineering, Revenue, and Finance to improve retention and ROI.

Senior Customer Success Manager responsible for onboarding, training, platform customization, process development, account advocacy, renewals, and expansion for customers using an AI-driven SaaS platform for FDA document preparation. The role requires strong B2B SaaS customer success experience, life sciences fluency, AI and LLM familiarity, change-management expertise, and excellent education and communication skills. Training may involve up to 50% travel.

Own a portfolio of SaaS client accounts from implementation through renewal and expansion. Lead integrations, coordinate cross-functional workstreams, monitor engagement and outcomes data, conduct executive business reviews, manage risks, and communicate recommendations. Build account strategies, support retention and growth targets, negotiate renewal and pricing conversations, and represent client feedback internally. The role requires strong organization, executive communication, data interpretation, and the ability to quickly learn technical products and implementation processes.

Own enterprise customer success by driving product adoption, retention, expansion, and measurable ROI. Build mutual success plans, conduct executive QBRs, analyze customer data, provide strategic sales-engagement guidance, and manage stakeholder relationships. Lead customer meetings, webinars, trainings, and difficult conversations while partnering with internal sales, finance, marketing, and leadership teams. The role also supports onboarding and mentoring newer customer success managers.

Leads customer success and delivery for strategic Microsoft customers, aligning business objectives with cloud programs that accelerate consumption and value realization. Analyzes ECIF Yield, pipeline, utilization, and related metrics; identifies priority accounts and remediation opportunities; coordinates cross-functional stakeholders across Customer Success, Finance, sales, engineering, partners, and operations; and translates reporting into recommendations. The role also supports program planning, customer reviews, enablement, operating practices, and high-visibility business capability development across the Americas.

Build and lead Compyl’s Customer Success function from the ground up. Own retention, renewals, adoption, expansion, and revenue growth while developing segmentation, health scoring, onboarding, renewal playbooks, metrics, and tooling. Manage strategic accounts, partner with Sales and Product, report customer success performance to executives, and hire and develop the CS team as the company scales.

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

Manage a portfolio of high-value B2B SaaS clients, driving onboarding, platform adoption, customer health, value realization, retention, renewals, and account growth. Lead QBRs, coordinate cross-functional issue resolution, deliver client insights and proof-of-value reporting, identify expansion opportunities with Account Management, and communicate customer feedback to Product and leadership. Build strategic relationships with real estate, sustainability, and property management stakeholders while supporting measurable operational and sustainability outcomes.