The Crown Is Yours
As a VIP Host, you'll build and strengthen relationships with some of DraftKings' most highly engaged Players, delivering personalized experiences that deepen loyalty and drive long-term engagement. You'll serve as a trusted point of contact, using insights, market knowledge, and relationship-building expertise to understand player needs and create meaningful connections. Working at the intersection of customer experience, retention, and growth, you'll help shape a world-class VIP program while contributing valuable feedback that enhances our products and player experience. This role offers the opportunity to make a direct impact on player satisfaction, advocacy, and business performance.
What you'll do as a VIP Host
- Build authentic, trusted relationships with high-value Players to increase engagement, loyalty, and revenue.
- Manage all aspects of the player relationship through proactive outreach, personalized communications, and timely issue resolution.
- Maintain a deep understanding of industry trends, promotions, products, and platform enhancements to deliver relevant recommendations and experiences.
- Lead player reactivation initiatives by identifying opportunities to reconnect with inactive Players and increase participation.
- Gather and communicate player feedback to help improve products, services, and the overall player experience.
- Collaborate with cross-functional teams to address player needs and ensure a seamless experience across all touchpoints.
- Monitor player activity and engagement trends to identify opportunities for growth, retention, and relationship development.
- Execute all VIP program policies and procedures while maintaining compliance with responsible gaming standards and guidelines.
What you'll bring
- A Bachelor's Degree in a related field or equivalent professional experience.
- At least 3 years of experience in Sales, Account Management, Customer Success, Hospitality, or another customer-facing role.
- Strong relationship-building skills with the ability to earn trust and maintain long-term player partnerships.
- Excellent verbal and written communication skills, with a customer-first approach to every interaction.
- An analytical mindset with the ability to interpret data, identify trends, and make informed decisions quickly.
- Comfort working in a fast-paced, highly collaborative, and evolving environment.
- Strong organizational skills with the ability to manage multiple priorities while maintaining attention to detail.
- Flexibility to travel as needed and work evenings, weekends, and other non-traditional hours to support player needs.
#LI-MZ1
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 68,000.00 USD - 85,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Skills Required
- Bachelor's degree or equivalent professional experience
- At least 3 years experience in Sales, Account Management, Customer Success, Hospitality, or other customer-facing role
- Strong relationship-building skills and ability to maintain long-term partnerships
- Excellent verbal and written communication skills with a customer-first approach
- Analytical mindset with ability to interpret data and identify trends
- Comfort working in a fast-paced, highly collaborative, and evolving environment
- Strong organizational skills and ability to manage multiple priorities with attention to detail
- Flexibility to travel as needed and work evenings, weekends, and non-traditional hours
- Ability to obtain a gaming license if required by state agency
What the Team is Saying
DraftKings Compensation & Benefits Highlights
What are DraftKings's perks and benefits like?
DraftKings offers a comprehensive benefits package designed to support employees’ health, financial wellbeing, and work-life balance. This includes medical, dental, and vision coverage, along with mental health resources, wellness programs, and flexible paid time off. Employees also receive family support benefits, including 14 weeks of 100% paid parental leave for all global team members, as well as fertility, adoption, and childcare support.
Financial benefits include a 401(k) with company match, equity opportunities, and professional development support.
In addition, DraftKings provides workplace perks such as free meals and snacks, commuter benefits, and a collaborative, fast-paced culture with hybrid or remote flexibility depending on the role.
DraftKings Insights
What We Do
It's simple, at DraftKings, we believe life is more fun when you're in on the action. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best, most trusted, and most customer-centric destination for our players. We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Why Work With Us
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. Ready to own what’s next?
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our flexible hybrid policy empowers team members to work where they’re most productive—whether at home or in our collaborative offices. We trust our teams to choose what works best for them to thrive and innovate.
