Our mission is to create a modern work experience that empowers organizations to be remarkable.
The Role
The Customer Experience Engineer will manage payroll workflows, troubleshoot issues, and enhance payroll systems using their payroll expertise and technical skills.
Summary Generated by Built In
Job Description
We're looking for a Technical Support Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows .
This role combines technical troubleshooting with deep payroll product expertise . You'll help customers navigate complex payroll scenarios, resolve issues impacting pay accuracy, and proactively prevent risks.
This is a high-impact role where your work directly affects employees getting paid correctly and on time.
The base salary range for this role is $103,000 - $129,000.
There is a strong preference to fill this role in NYC with a hybrid schedule out of our office, but we will consider exceptional candidates who are based in the EST time zone and open to working remotely.
Location Eligibility: While can be a remote position, HiBob is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA.
Job Requirements
Nice to Have
Job Responsibilities
Own payroll-related escalations
Benefits
HiBob is a village filled with amazing people, and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes, and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
We're looking for a Technical Support Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows .
This role combines technical troubleshooting with deep payroll product expertise . You'll help customers navigate complex payroll scenarios, resolve issues impacting pay accuracy, and proactively prevent risks.
This is a high-impact role where your work directly affects employees getting paid correctly and on time.
The base salary range for this role is $103,000 - $129,000.
There is a strong preference to fill this role in NYC with a hybrid schedule out of our office, but we will consider exceptional candidates who are based in the EST time zone and open to working remotely.
Location Eligibility: While can be a remote position, HiBob is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA.
Job Requirements
- 4-6+ years of technical support experience in Payroll and/or HRTech applications (e.g., ADP, Gusto, Workday, Paylocity, etc.)
- Strong understanding of US payroll processes and compliance considerations
- Experience supporting SaaS customers
- Experience troubleshooting payroll systems or integrations
- Ability to analyze workflows and identify configuration gaps
- Demonstrates a proactive, self-starter mindset with the ability to take initiative and drive tasks forward independently, requiring minimal supervision
- Strong communication skills with both technical and non-technical stakeholders
Nice to Have
- Exposure to APIs or system integrations
- SQL experience
- Background in implementation or onboarding
Job Responsibilities
Own payroll-related escalations
- Investigate and resolve issues impacting payroll runs, taxes, benefits, and reporting
- Support customers during critical payroll cycles with urgency and precision
- Ensure accurate data flow between Bob and payroll systems/integrations
- Advise customers on payroll configurations and best practices
- Troubleshoot issues related to US payroll compliance and workflows
- Help customers understand how system setup impacts payroll outcomes
- Translate payroll challenges into product feedback and improvements
- Partner with Product and Engineering on payroll-related enhancements
- Advocate for customer needs in technical discussions
- Identify misconfigurations and potential risks early
- Recommend process improvements and system guardrails
- Contribute to documentation and payroll best practices
Benefits
HiBob is a village filled with amazing people, and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes, and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
- Stock options at a high-growth unicorn startup
- 100% subsidized medical, dental, and vision coverage for employees
- 401(k) with a 3% company match starting from Day 1
- Hybrid working model for those who are in the NYC metro area.
- Work from home allowance to get your home office set up!
- Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
- Annual Headspace subscription and wellness benefits
- Two social impact days per year for volunteering
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
- Employee referral program - $2,500 bonus for each successful referral, with an additional ambassador bonus
- Fun and frequent social events (in-person and virtual)
- We love birthdays - take the day off and receive a special gift
- Dog-friendly office
If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
Skills Required
- 4-6+ years of experience in Payroll, HRIS, or Payroll Support roles
- Strong understanding of US payroll processes and compliance considerations
- Experience troubleshooting payroll systems or integrations
- Ability to analyze workflows and identify configuration gaps
- Strong communication skills with both technical and non-technical stakeholders
What the Team is Saying
Giovanna
Sr Account Executive
Alex
VP Corporate Marketing
Latisha
Sales Development Manager
Rebecca
Talent Acquisition Partner
Ana
Customer Experience Team Leader
Ashley
Office and Experience Manager
HiBob Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off includes about 20 days plus quarterly “Bob Balance Days,” a birthday day off, paid volunteer time, and holidays. Company‑wide recharge long weekends and volunteering time emphasize rest and community engagement.
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Flexible Benefits — Hybrid work is supported with a work‑from‑anywhere option for up to two months after six months and a home‑office stipend. Dog‑friendly offices and structured recharge days reinforce flexibility in how and where work happens.
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Equity Value & Accessibility — Equity grants are provided to all new hires with opportunities for additional grants over time. An expressed commitment to equitable pay accompanies the ownership component in careers materials.
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The Company
What We Do
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Huel, What3words, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Why Work With Us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
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HiBob Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We love collaborating and connecting with our team members in person and we hope you do too. Our team spends 2-3 days per week in our NYC office.
Typical time on-site:
2 days a week
