Top Operations & Support Jobs in Kansas City, MO

Investigate, triage, and document production issues for GoFundMe Pro customers. Manage escalation queues and SLAs, communicate with customers, write clear JIRA tickets, perform technical troubleshooting with tools like Postman and observability platforms, and support/internal training for the CX organization.

Lead editorial quality for AP assessment items with a focus on STEM: copyedit and proofread exams and materials, apply and refine AP style guidelines, fact-check, collaborate with content experts, maintain course-specific style sheets, develop editorial resources and training, and support editorial workflows to ensure clear, consistent, and error-free publications.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Own end-to-end commission and compensation administration, SPIFF program governance, BRD authoring, sprint board coordination, vendor/license administration, and recurring reporting across Salesforce, Metabase, and Snowflake while supporting attribution audits and ad-hoc data requests.

Perform healthcare system research and document resources for members and internal teams. Provide clear, accurate findings, maintain case documentation, ensure regulatory compliance (HIPAA/COBRA), follow up on cases, and escalate trends to leadership to support member decision-making.

Manage a remote contact center team handling prepaid customer inquiries. Oversee staffing, training, quality assurance, compliance, process improvements, performance tracking, and escalation resolution. Collaborate with leadership to implement policies, audits, and operational procedures to ensure efficient, high-quality telephone and written customer service.

Serve as a Tier III technical escalation resource for software and firmware, troubleshoot complex customer issues, create and maintain knowledgebase and training, validate and document bugs, support release readiness, and train/support internal and international teams.

The Manager of BSA/AML Operations leads alert review and investigations, ensuring compliance with BSA/AML policies and regulations, while overseeing a team of analysts in various financial operations.

Provide remote phone and email support for employers, verifiers, and employees using employment and income verification solutions. Authenticate and process authorization forms and verification requests, maintain accurate account records, escalate unresolved issues, coordinate with internal teams, follow data security policies, and perform administrative tasks to ensure timely issue resolution and high-quality customer service.

Support administration and upkeep of core systems (Workday Projects, Adaptive, BI), build and maintain reports and dashboards, validate cross-system data, support project budgeting/forecasting, resource planning, user training, documentation, and process improvements to enable accurate financial reporting and operational readiness.