Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionAs the world of work evolves, human capital management must keep pace. Employers have been looking for scalable, client-focused alternatives. In response, Experian has brought together the industry's experts to offer the a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.
Join Experian and help shape the future of employer services. As a Customer Service Representative, you'll support employers, verifiers, and employees while delivering exceptional service through our employment and income verification solutions. You will work remotely and report to the Associate Director of CS-EVH.
Success in this position comes from staying organized, communicating clearly, solving problems, and prioritizing tasks effectively. If you're energized by change, enjoy tackling complex challenges, and are passionate about improving processes and customer experiences, we'd love to hear from you.
You are
- Collaborative – Partner with fellow team members, peers, and able to connect ideas across internal and external opportunities
- Creative and Curious – Challenge traditional approaches, inquisitive with a fondness for looking for new opportunities
- Determined and Disciplined – Optimistic about what can be, persistent, looks for high levels of activity, expresses a fierce commitment to challenging status quo.
What you'll do
- Follow stringent data security policies and processes while handling sensitive user information.
- Work with users by phone and email, responding promptly to inquiries and resolving questions.
- Obtain and evaluate all relevant information needed to address and resolve user inquiries and concerns.
- Authenticate, upload, and process user authorization forms, verification requests, and related documentation.
- Escalate requests and unresolved issues to the appropriate resource.
- Manage user accounts and maintain accurate records of user interactions, transactions, inquiries, comments, concerns, and actions taken.
- Perform administrative tasks associated with daily responsibilities and complete additional projects or responsibilities as assigned by management.
- Communicate and coordinate with internal departments to support issue resolution and service delivery.
- Follow up on customer interactions to ensure inquiries have been fully addressed and resolved.
- High school diploma, general education degree or equivalent
- knowledge of customer service principles and practices
- knowledge of relevant computer applications and basic web functions
- Experience communicating through email
- knowledge of administrative procedures
- numeric, oral and written language applications
- product knowledge
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including full medical, dental, vision, and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
#LI-Remote
Skills Required
- High school diploma or equivalent
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications and basic web functions
- Experience communicating through email
- Knowledge of administrative procedures
- Numeric, oral, and written communication skills
- Product knowledge
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
