Top Operations & Support Jobs in Kansas City, MO

Lead and optimize sales processes, territory planning, RFP and Bid Desk reviews, Salesforce enhancements, data quality, and sales tech stack. Deliver metrics, automate alerts, collaborate cross-functionally, and use AI tools to improve AE/CSM productivity and sales efficiency.

The Interim CIO will align IT strategy with institutional goals, oversee IT planning and budgeting, and lead IT teams to enhance technology efficiency in higher education.

The VP of Client Services will lead the strategic vision and operations of the Care Navigator Team, focusing on service excellence, data analytics, and cross-functional collaboration to enhance member care and drive enterprise growth.

Support end-to-end audience and campaign setup in the OpenAP platform, maintain project records, reconcile systems, prepare client reports, and manage multiple operational workstreams with accuracy and timely communication. Grow responsibilities over time.

Lead and define strategic direction for Technical Support, driving AI transformation, operational efficiency, SLA and CSAT targets. Build and develop a multi-level support organization, manage executive escalations, partner cross-functionally with Product, Engineering, Sales, and Customer Success, and measure performance with KPIs to scale support delivery.

This role involves adjudicating LTD claims, conducting investigations, calculating benefits, and managing claims while providing customer service in a high-pressure environment.

Lead design and deploy automation-first systems to streamline diligence, deal evaluation, and GTM workflows. Build integrations across HubSpot, Omni, and internal systems, use AI and n8n for automation, instrument analytics, and partner with commercial, product, and engineering teams to improve service delivery and customer experience.

Provide pre-production operational support for Enterprise Loyalty implementations: coordinate client testing, analyze inbound/outbound files to identify root causes, create internal support documentation and client implementation guides, establish repeatable testing and triage processes, attend development standups, and partner with QA and support teams to enable scalable production support.

Provide level 1 remote NOC/service desk support for MSP clients: troubleshoot AD, O365, Windows, network connectivity, servers, workstations, mobile devices; log and escalate tickets; document cases and client procedures; participate in on-call rotation and occasional travel.

Manage allocation and optimization of internal talent across technical, PM, engineering, and managed services functions. Maintain skills inventory and utilization dashboards, forecast demand, champion internal-first staffing, coordinate with HR and vendors, and provide reporting and recommendations to leadership to improve capacity, utilization, and hiring decisions.