Top Operations & Support Jobs in Kansas City, MO

Provides executive administrative support by managing calendars, meetings, confidential information, travel, expenses, correspondence, records, and office logistics. Prepares agendas and meeting materials, tracks deadlines and action items, processes invoices, orders supplies, and responds to executive and internal client requests. The role requires discretion, organization, adaptability, clear communication, and effective use of office productivity tools.

Diagnose, troubleshoot, repair, refurbish, and test eShepherd virtual fencing equipment at the component level. Investigate warranty returns, identify root causes, validate firmware updates and product releases, support customer and partner technical enquiries, document service insights, and help develop troubleshooting procedures. The role collaborates with engineering, operations, and customer success teams to improve product performance, service operations, and customer outcomes.

Serve as the shift EHS representative at a fulfillment center by implementing Chewy's EHS program, conducting audits, risk assessments, incident investigations, training team members, maintaining EHS metrics and paperwork, and recommending mitigation measures to reduce injuries and ensure regulatory compliance.

Lead end-to-end service delivery for hyperscale data center projects across the Americas, managing optical fiber installs, rack-and-stack, decommissioning, and build activities. Ensure SLA and budget compliance, drive operational performance and automation, present executive-level insights, resolve escalations, manage KPIs and risks, and lead matrixed teams to improve customer experience and scalability.

Provide back-to-back phone support for billing, programming, technical troubleshooting, and customer service questions. Assist English- and Spanish-speaking customers, resolve technical issues, promote products and services, and remain engaged throughout each shift. The full-time remote role includes paid training and company-provided equipment, but requires an eligible state residency, reliable wired home internet, a dedicated workspace, flexible evening and weekend availability, and successful completion of pre-employment screening.

Provides advanced remote diagnostic and repair support for vehicle issues, owns complex escalation cases, publishes service bulletins, and coordinates resolutions with TAC advisors, dealers, Field Service Engineers, Quality, Engineering, and leadership. The role identifies emerging product issues, develops solutions, delivers presentations, and maintains strong cross-functional relationships while supporting high-voltage automotive systems.

Owns high-impact business operations and strategic initiatives across customer delivery, commercial operations, business systems, talent strategy, and growth areas. Builds scalable processes, tools, and AI-enabled workflows; improves delivery and cost structures; partners with executives and cross-functional teams; develops hiring strategies for specialized talent; and leads special projects in a fast-growing defense technology company.

Manages payment setup and clearing operations, including settlement pipelines, exception reporting, payment documentation, proof-of-payment requests, and account ledger reviews. Communicates with creditors, agencies, law offices, and payment processors to resolve issues. Maintains Salesforce records, handles clerical and correspondence tasks, supports internal inquiries and special projects, and ensures accuracy while managing multiple priorities and deadlines.

Supports enterprise sales teams with Falcon Flex deal structuring, policy compliance, approval workflows, lifecycle management, financial modeling, and non-standard transaction reviews. Partners with Sales, Finance, Legal, Operations, and Alliance teams to evaluate commercial terms, margins, risks, and governance. Communicates deal recommendations and status while identifying process improvements and enhancing Salesforce CPQ workflows. Requires strong SaaS economics knowledge, analytical judgment, cross-functional collaboration, and experience using AI to improve business processes.

Provides enterprise technology support through phone, ticketing, and potentially chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents and escalations; documents resolutions in ServiceNow or similar ITSM tools; analyzes trends and operations data; supports knowledge management, training, process improvement, and automation; and coaches junior analysts while maintaining customer service, security, and confidentiality standards.