Top Operations & Support Jobs in Kansas City, MO

Build and maintain AI-powered go-to-market systems that automate sales, expansion, marketing, forecasting, handoffs, and post-sales workflows. Optimize processes, maintain CRM data quality, test and monitor automations, connect GTM tools, and translate operational needs into scalable technical solutions. The role uses AI and iPaaS tools to surface next-best actions, improve deal velocity, and support customer lifecycle operations.

Provides inbound customer support for Spectrum Mobile services, resolving activation, billing, payment, account, order, rate, and subscriber issues. Maintains customer accounts using phone and computer systems, explains mobile products and processes, and delivers efficient customer experiences. Requires flexibility for nights, weekends, and holidays in a 24/7 call-center environment.

Manages technical service delivery across multiple customer field sites, including team leadership, customer escalations, SLA and KPI performance, staffing, coaching, contract compliance, process improvements, and collaboration with sales and business stakeholders. The role oversees 10–25 technical employees across one to six sites and requires approximately 35% travel.

Diagnose, troubleshoot, repair, refurbish, and test eShepherd virtual fencing equipment at the component level. Investigate warranty returns, identify root causes, validate firmware updates and product releases, support customer and partner technical enquiries, document service insights, and help develop troubleshooting procedures. The role collaborates with engineering, operations, and customer success teams to improve product performance, service operations, and customer outcomes.

The Area Manager leads hourly associates in receiving, storage, and shipping processes, ensuring productivity and quality objectives are met while fostering a positive environment.

Provide back-to-back phone support for billing, programming, technical troubleshooting, and customer service questions. Assist English- and Spanish-speaking customers, resolve technical issues, promote products and services, and remain engaged throughout each shift. The full-time remote role includes paid training and company-provided equipment, but requires an eligible state residency, reliable wired home internet, a dedicated workspace, flexible evening and weekend availability, and successful completion of pre-employment screening.

Leads Apryse’s global software license assurance program, managing the team, audit methodology, customer coverage, systems, reporting, and performance accountability. Oversees validation of software usage against contractual entitlements, coordinates findings and commercial resolutions, and partners with Sales, Customer Success, Finance, Legal, Product, and technical teams. Builds scalable, data-driven audit operations across product lines and acquired products, using Salesforce and related systems to manage workflows, usage data, reporting, and compliance outcomes.

Own Salesforce architecture and the broader revenue technology stack. Lead cross-functional initiatives involving lead routing, quote-to-cash, data hygiene, integrations, automation, and AI-driven GTM improvements. Design scalable processes, configure and deploy systems, optimize integrations with Outreach, Gong, and HubSpot, and serve as a technical partner to Revenue, Marketing, Finance, and Data teams.

Provides high-level executive administrative support to Dropbox’s Chief Business Officer, managing complex calendars, domestic and international travel, meeting preparation, communications, events, expenses, and follow-through. Partners closely with the Chief of Staff and executive offices to prioritize work, surface risks, coordinate leadership activities, and improve operating systems. Requires exceptional judgment, organization, communication, adaptability, and accuracy in a fast-changing environment.

Leads Navan’s pre-sales scoping operation for enterprise deals, aligning service tiers, pricing, operational capabilities, and AI-assisted support offerings. Partners with Sales, Product, Pricing, Marketing, and Global Operations to simplify service packages, enforce scoping guardrails, mitigate operational risks, and protect margins. Leads the GOS Sales Squad during late-stage sales cycles, develops commercial collateral, supports executive customer discussions, and governs metrics related to deal quality, compliance, and pipeline velocity.