Top Operations & Support Jobs in Kansas City, MO

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Configure, maintain, test, analyze and troubleshoot business application systems for Federal Reserve payment services. Manage customer setups, account/settlement relationships, investigate complex production issues (including cyber incidents), coordinate stakeholders, lead projects and testing, provide training and documentation, and meet SLAs for Fedwire, FedNow and related systems.

The role involves leading teams in a Fulfillment Center, managing operations like inbound and outbound activities, training team members, improving processes, and ensuring safety.

Provide advanced end-user technical support and act as an escalation point. Administer IT infrastructure (user accounts, access control), onboard new hires, manage assets, document processes, train users and junior staff, lead small-medium IT projects, and improve IT support processes across macOS and Windows environments.

Manage high-impact technical escalations, coordinate cross-functional teams to drive resolution, lead incident calls and executive communications, perform root-cause analysis, track trends, and lead improvement projects to prevent repeat issues and improve escalation response.

Support Product's operating system by improving processes, documentation, dashboards, and cross-functional coordination. Maintain intake, roadmap, dependency tracking, releases, and decision logs. Identify and automate manual workflows, apply AI-enabled tools responsibly, and produce reporting to increase visibility, alignment, and delivery speed across Product, Engineering, Design, and customer-facing teams.

Lead revenue operations for sales, account management, and customer success by owning processes, metrics, and ad-hoc analysis. Optimize tools (Salesforce, Outreach, HubSpot), integrate people/process/systems strategies, escalate and resolve revenue issues, and provide data-driven insights to support growth and executive decision-making.

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

Own Salesforce platform health and improvements: gather requirements, design scalable declarative solutions (Flows, fields, layouts), manage security and data quality, handle DevOps/release management, administer Certinia PSA, support integrations (e.g., NetSuite), triage user support, document automations, and liaise with stakeholders to define roadmap and governance.

Drive dealer enrollment, launch, and ongoing sustainment of MobileService+ across the Northeast region. Serve as field SME for issue resolution, coach dealers on operations and technician readiness, analyze performance trends, implement corrective actions, develop scalable sustainment processes, and coordinate cross-functional partners. Requires frequent travel and regional residency.

Drive dealer enrollment, launch, and sustained performance of MobileService+ across a multi-state region. Act as field SME for issue resolution, coach dealers on operations and technician readiness, analyze performance trends, develop scalable sustainment processes, coordinate cross-functional partners, and support dealer visits and follow-ups to improve adoption, utilization, and customer experience.