Top Operations & Support Jobs in Kansas City, MO

Lead end-to-end service delivery for hyperscale data center projects across the Americas, managing optical fiber installs, rack-and-stack, decommissioning, and build activities. Ensure SLA and budget compliance, drive operational performance and automation, present executive-level insights, resolve escalations, manage KPIs and risks, and lead matrixed teams to improve customer experience and scalability.

Provide back-to-back phone support for billing, programming, technical troubleshooting, and customer service questions. Assist English- and Spanish-speaking customers, resolve technical issues, promote products and services, and remain engaged throughout each shift. The full-time remote role includes paid training and company-provided equipment, but requires an eligible state residency, reliable wired home internet, a dedicated workspace, flexible evening and weekend availability, and successful completion of pre-employment screening.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Serve as the shift EHS representative at a fulfillment center by implementing Chewy's EHS program, conducting audits, risk assessments, incident investigations, training team members, maintaining EHS metrics and paperwork, and recommending mitigation measures to reduce injuries and ensure regulatory compliance.

Administer and maintain enterprise file transfer platforms (IBM Sterling, Axway), ensure secure, reliable transfers, troubleshoot failures, perform upgrades/patches, automate workflows with scripts and Ansible, provide on-call production support, manage security controls and compliance, and create technical documentation and runbooks.

Configure, maintain, test, analyze and troubleshoot business application systems for Federal Reserve payment services. Manage customer setups, account/settlement relationships, investigate complex production issues (including cyber incidents), coordinate stakeholders, lead projects and testing, provide training and documentation, and meet SLAs for Fedwire, FedNow and related systems.

Manage daily account activities for assigned fleets, including scheduling and processing repairs, estimating and auditing repair costs, coordinating vendor work, ensuring PM compliance, and following up on scheduled and unscheduled events to ensure timely, accurate invoicing and customer approvals.

The RN Healthcare Advocate supports older Medicare patients by providing personalized care, navigating medical systems, and coordinating resources for better health outcomes.

The Business Operations Lead role involves coordinating projects, analyzing data, and developing strategies to enhance business operations at Atticus, a platform supporting those in crisis.

Produce real-time closed captions by re-speaking into web-based software for live events. Work remotely on project-based assignments, complete training/qualification, perform pre-event checks, and ensure accessibility with clear speech, accurate grammar, and focused, timely captioning.