Top Customer Success & Experience Jobs in Jacksonville, FL

Manage a portfolio of 20–30 enterprise and commercial accounts, driving product adoption, monitoring health and usage data, identifying renewal and expansion opportunities, and leading customer trainings, demos, business reviews, and QBRs. Partner with account executives and field engineers, communicate customer feedback internally, and help developers realize measurable value from Sourcegraph’s technical SaaS products.

Own the post-sale customer lifecycle, including onboarding, adoption, training, value reviews, feedback collection, and renewals. Serve as a trusted technical advisor to B2B technology and SaaS customers, advocate internally for issue resolution and product improvements, and engage stakeholders ranging from engineers to CTOs. Manage a broad portfolio of SMB through commercial accounts while helping customers optimize cloud infrastructure costs.

Provide Tier 2/Tier 3 software lifecycle support including quoting, vendor/ISV outreach, onboarding, renewals, entitlements, and usage guidance. Manage multiple quotes and renewal timelines, document interactions in CRM/Gainsight, collaborate with ISRs and senior advisors, escalate complex issues, support enablement/training, and contribute process improvements. Remote role with up to 25% travel.

Owns relationships with a portfolio of fleet-management clients, serving as their primary contact and trusted advisor. Responsibilities include resolving issues, supporting fleet lifecycle activities, developing strategic recommendations, conducting client reviews, monitoring account performance, promoting customer-facing technology, maintaining CRM documentation, supporting onboarding, and identifying retention and growth opportunities. The role collaborates cross-functionally to deliver service excellence and improve client outcomes.

Partner with engineering teams to drive Kotlin backend adoption: guide migrations from Java, troubleshoot integration and scaling, recommend tailored strategies, track adoption stages, identify and remove blockers, and maintain feedback loops while running workshops, demos, and outreach.

The Associate Workday HCM Manager oversees client portfolios, ensuring satisfaction, managing projects, and mentoring team members while implementing Workday solutions.

Manage relationships with existing orthodontic practice customers, resolve service issues, support retention, grow account portfolios, identify upgrade opportunities, and partner with Sales on engagement and renewals. The role requires consultative relationship-building, cross-functional issue resolution, CRM usage, and customer advocacy. This is a temporary position through December 31, 2026, with possible continuation based on business needs and performance.

Manage a portfolio of B2B SMB accounts throughout the post-sales lifecycle, including onboarding, training, product adoption, support, value realization, renewals, retention, and upsell/cross-sell expansion. Monitor usage KPIs, identify account risks, deliver business reviews, and develop mitigation plans. Serve as the primary client contact while sharing customer insights with Product, Marketing, Data, Consulting, and Editorial teams.

Manage a pooled book of early-stage customers, deliver onboarding materials, documentation, and webinars, respond via email and calls per SLAs, own medium/large internal projects to improve retention and onboarding.

Build trusted relationships with enterprise security and IT stakeholders across Latin America. Develop technical success plans, drive cybersecurity adoption and value realization, monitor customer health, mitigate risks, accelerate time-to-value, and support retention and growth. Partner with Sales, Solutions Engineering, Professional Services, and Support while communicating customer feedback and translating technical concepts into business outcomes.