Top Customer Success & Experience Jobs in Jacksonville, FL

Manage end-to-end contract renewals for an assigned B2B SaaS account portfolio: create tailored renewal strategies, negotiate pricing/terms, mitigate churn risk, maintain accurate Salesforce data, report renewal KPIs, and partner with Sales, CS, Legal, Finance, and Ops to drive on-time, value-anchored renewals and process improvements using AI-enabled tools.

Manage Advisory Services client relationships from onboarding through procurement execution. Assess customer goals and timelines, develop procurement strategies, coordinate cross-functional teams, deliver client reports and recommendations, and ensure timely completion of services. Analyze feedback and performance metrics to improve retention, engagement, and satisfaction while supporting revenue growth. Responsibilities also include supplier shortlisting, BAFO solicitation, contract-term negotiation, due diligence, portfolio optimization, and compliance with company and client requirements.

Own program health, adoption, and ROI across enterprise veterinary accounts. Coordinate regional CSMs, lead Executive Business Reviews, quantify customer value, surface expansion opportunities, maintain Salesforce records, and ensure renewal readiness while partnering with Sales, Implementation, Product, and Support.

Own strategic relationships and outcomes across complex customer accounts, driving adoption, retention, renewals, and expansion. Develop success plans, analyze platform data, mitigate risks, lead executive meetings and escalations, coordinate cross-functional initiatives, and advocate for customer needs. The role requires supporting healthcare or government customers, improving workflows through change management, translating data into action, and serving as a resource to peers. This is a remote U.S. role limited to Ohio residents with up to 30% travel.

Lead onsite technology deployments for home care agencies across the United States. Responsibilities include device and router setup, user training, product presentations, onboarding management, troubleshooting, relationship building, adoption support, documentation in HubSpot, and cross-functional issue resolution. The role requires frequent travel, strong communication and coaching skills, comfort with non-technical users, and the ability to support older adults, families, caregivers, and agency stakeholders.

Customer-facing role providing Tier 2/3 software lifecycle support: quoting, vendor outreach, onboarding, renewals, entitlement and usage review, and deal-desk escalation. Partner with ISRs and Customer Success teams to manage renewal calendars, maintain documentation, run enablement sessions, and improve processes while developing vendor and licensing expertise.

The Director of Client Services will build and lead partnerships, oversee client lifecycle, ensure excellent campaign delivery, and communicate outcomes clearly, driving growth for GoodPower.

The Curriculum Content Tester will review math, English, science, and social studies content for errors, ensure formatting matches designs, and document issues while collaborating with designers.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Manage enterprise supply chain software customers, serving as the primary contact for leadership and escalations. Drive platform adoption, optimization, KPI tracking, success planning, product presentations, and long-term customer outcomes. Collaborate with Product, Engineering, Operations, Sales, Support, partners, and integrators to resolve risks and complex issues. Participate in a 24/7 on-call rotation and travel up to 25 percent.