Top Customer Success & Experience Jobs in Jacksonville, FL

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

Serve as primary contact for a large portfolio of Core clients, drive product adoption and engagement, partner with Implementation, Support and Product to resolve issues, identify expansion opportunities, and manage renewals to protect and grow net dollar retention.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Manage a portfolio of customers to drive adoption and business outcomes for ServiceNow products. Ensure technical health and up-to-date product versions, apply Success Plays, create use cases, coordinate cross-team issue resolution, oversee projects, and rapidly resolve escalations to maximize customer value and license usage.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

The Enterprise Client Success Manager will manage enterprise client relationships, ensuring adoption, satisfaction, and growth while providing operational support and insights for strategic account expansion.

The role involves managing relationships with public sector clients, ensuring successful deployment and adoption of IoT solutions, and fostering customer success throughout the lifecycle of their investment.

Lead and grow a high-performing Technical Account Management team for enterprise customers. Build scalable, data-driven processes (including AI-assisted workflows), partner with Sales/Product/Customer Success, manage high-priority technical escalations, and drive retention and ROI through analytics and platform advocacy.

As a Technical Account Manager at mabl, you will manage relationships with enterprise customers, guide their use of mabl's testing platform, troubleshoot implementation issues, and advocate for their success internally.

As a Customer Success Manager, you will develop relationships with enterprise customers, driving their success and adoption of Jellyfish's platform through onboarding, training, and regular check-ins with account health.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.