Top Customer Success & Experience Jobs in Jacksonville, FL

Serve as primary client support for correspondent mortgage clients, managing a portfolio of 45-60 accounts. Provide client training, strategic planning, account maintenance, risk identification/resolution, and collaborate with internal partners to improve processes. Support the Client Relationship Manager and help increase product penetration while ensuring client compliance with Chase requirements.

Serve as primary support contact for premier clients: troubleshoot, train, manage expectations, track client metrics, coordinate cross-functional resolution with Product and Data teams, and drive client-focused improvements to Canoe's ML-driven platform.

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Lead Customer Success for Sailthru within Publisher Cloud, owning retention, Net Revenue Retention, expansion, adoption, NPS, and advocacy. Manage enterprise portfolio, drive lifecycle and email personalization strategies, run account planning and forecasting, mitigate churn, develop CSM team, and partner with Sales, Product, Operations, and Support to deliver measurable customer outcomes and growth.

Lead CX Strategy to shape post-sales direction across Customer Success, Renewals, and Professional Services. Own planning, coverage/segmentation, KPI frameworks, and cross-functional strategic programs. Drive customer lifecycle design, voice-of-customer integration, and business cases for systems, tooling, and reporting to improve retention, expansion, adoption, and long-term customer value.

The Sales Operations Manager will support Enterprise Account Executives, refine sales processes, enhance team effectiveness, and implement strategies for improved revenue and profitability.

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.

Provide front-line member support via phone, chat, and email; educate members on benefits and claims; steer members to high-quality, low-cost care; deescalate sensitive conversations; collaborate cross-departmentally; escalate feedback; maintain HIPAA and data security compliance.

Lead a commercial account management organization to grow and strengthen platform partnerships. Set vision and strategy, build high-performing teams, drive retention, growth, product adoption, and operational health, influence cross-functional stakeholders, and establish scalable operating models to deliver merchant and business outcomes.