Top Customer Success & Experience Jobs in Jacksonville, FL

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

The Client Support Analyst role involves managing client inquiries, educating clients on technology, and collaborating with internal teams to enhance client experience and streamline processes.

Lead strategic, outcomes-focused engagement for complex federal accounts. Build measurable success plans, advise on skills-based workforce transformation and AI-enabled adoption, interpret data to drive expansion and adoption, orchestrate cross-functional teams, partner with Sales on growth, and lead change management and customer enablement. Up to 20% travel.

Provide technical support for Homenet/vAuto customers by troubleshooting escalated issues (hardware/software/access), researching root causes, resolving or routing problems, documenting cases, following up with customers, and collaborating with cross-functional teams to ensure satisfaction.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.

As a Go-To-Market Engineer, you'll assess customer accounts, design solutions for growth, and optimize product usage using AI and data analysis to drive revenue. You'll build relationships with clients and implement strategies that leverage the Apollo platform effectively.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

The Senior Account Executive will manage the sales pipeline, prospect for new business, leverage existing relationships, and advocate for customers to drive growth in the PEO sector.

Lead Samsara's AI-first CX intelligence function by designing and operating VoC programs, owning Qualtrics and a unified customer intelligence platform, deriving LLM-powered insights, building closed-loop processes, driving cross-functional CX improvements, implementing AI tooling, and hiring and developing a high-performing team to convert customer feedback into measurable business outcomes.

Manage and scale the Resident Consultant team to drive adoption, value realization, and renewals for enterprise SaaS customers. Define long-term team strategy, hire and develop consultants, engage executive stakeholders, and partner cross-functionally to solve customer challenges and grow accounts. Represent customer success at executive levels and embed Samsara cultural principles.

Lead and grow the Resident Consultant team to drive adoption, value realization, and renewals for enterprise Samsara customers. Define strategy, hire and develop consultants, manage executive stakeholder relationships, scale services, and collaborate cross-functionally to deliver measurable business outcomes.