Top Customer Success & Experience Jobs in Jacksonville, FL

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Owns post-sale relationships for a portfolio of B2B SaaS customers, driving adoption, value realization, retention, renewals, and net revenue retention. Builds executive stakeholder relationships, develops mutual success plans, leads business reviews and renewal strategies, identifies customer risks, and coordinates with Sales and cross-functional teams to improve outcomes and support growth.

Manage post-sale onboarding for Mandarin-speaking restaurant customers, configuring Toast menus and POS workflows for go-live. Consult with clients on configuration needs, create onboarding plans, train restaurant staff, document implementations, and promote operational efficiencies. The role manages multiple simultaneous engagements, maintains customer relationships, meets activation goals, and coordinates with internal project resources while working independently in a changing environment.

Serves as a trusted advisor to SaaS customers, driving adoption, value realization, engagement, retention, renewals, and expansion. Builds executive relationships, develops success plans, monitors customer health, mitigates risks, and identifies growth opportunities. Partners with Sales, Support, Professional Services, Product, and Marketing to resolve challenges, communicate customer feedback, and deliver measurable business outcomes across enterprise accounts.

Own a high-volume portfolio of large-market B2B clients and broker relationships, driving engagement, satisfaction, retention, and measurable ROI. The role manages account health, success KPIs, engagement plans, client projects, stakeholder communications, reporting, and educational sessions. It requires cross-functional collaboration with sales, strategic account management, and member services, plus proactive risk identification and executive-level client management. Remote work is available with travel up to 25% of the time.

Manage onboarding and ongoing success for cybersecurity partners, ensuring rapid deployment, adoption, training, and value realization. Collaborate with account managers, technical sales, and support teams to resolve deployment challenges, monitor account health, support renewals, follow up after security incidents, and improve partner processes. The role supports approximately 7–10 channel account managers and drives measurable onboarding and adoption outcomes.

Manage a portfolio of providers as a trusted partner, building relationships, resolving barriers, interpreting performance metrics, and identifying practice growth opportunities. Drive provider engagement, retention, and success through consultative problem-solving while collaborating cross-functionally to improve the provider experience.

Manage premium technical success relationships for strategic customers using web and email security solutions. Drive product adoption, implementation consulting, technical training, escalations, cloud update communications, and proactive environment recommendations. Partner with sales and product management to resolve complex infrastructure challenges, influence product requirements, and deliver customer value. The role requires advanced networking, security protocols, troubleshooting, and customer advisory expertise, with travel up to 25%.

Manage a portfolio of accounting and bookkeeping partners to drive retention, platform adoption, revenue growth, and subscription expansion. Conduct business reviews, create success plans, identify churn risks, and position Xero capabilities including payroll, bill pay, analytics, and AI tools. Use Salesforce CRM for account health, forecasting, and pipeline management while collaborating with consultants, sales operations, marketing, finance, and customer experience teams.

Supports a portfolio of clients through proactive communication, issue resolution, onboarding, adoption campaigns, renewals, training coordination, and self-service enablement. Maintains CRM records, monitors client engagement and utilization, identifies retention or growth risks, and collaborates with internal teams to deliver consistent service. The role follows established playbooks while supporting high-volume client portfolios and peak-season financial reporting and proxy services.