Top Customer Success & Experience Jobs in Jacksonville, FL

Manage a portfolio of B2B SMB accounts throughout the post-sales lifecycle, including onboarding, training, product adoption, support, value realization, renewals, retention, and upsell/cross-sell expansion. Monitor usage KPIs, identify account risks, deliver business reviews, and develop mitigation plans. Serve as the primary client contact while sharing customer insights with Product, Marketing, Data, Consulting, and Editorial teams.

Manage a pooled book of early-stage customers, deliver onboarding materials, documentation, and webinars, respond via email and calls per SLAs, own medium/large internal projects to improve retention and onboarding.

Build trusted relationships with enterprise security and IT stakeholders across Latin America. Develop technical success plans, drive cybersecurity adoption and value realization, monitor customer health, mitigate risks, accelerate time-to-value, and support retention and growth. Partner with Sales, Solutions Engineering, Professional Services, and Support while communicating customer feedback and translating technical concepts into business outcomes.

Provide executive support to founders while acting as primary customer and partner contact: manage calendars, handle high-volume customer inquiries via Stripe and Proton Mail, analyze feedback into reports, implement automation and standardized replies, coordinate developer partners and vendors, arrange travel, take meeting minutes, and maintain professional documentation and discretion.

Lead and grow a Customer Success team that owns retention, adoption, and expansion. Hire, onboard, and coach CSMs; manage team outcomes and strategic accounts; build playbooks and scalable systems; drive executive relationships and data-driven insights; act as voice of the customer; partner across Sales, Product, and Engineering. Travel to client sites up to 25%.

Provides white-glove customer service and operational support to physician and dermatology partners. Responsibilities include handling inquiries, placing and managing orders, triaging communications, onboarding partners to the Growth Partner Platform, maintaining Salesforce records, resolving account issues, and collaborating with Business Development Managers to support customer satisfaction and revenue growth. This is a remote role limited to candidates located on the East Coast.

The Director of Customer Success leads up to 10 CSMs and owns retention, renewals, GRR, NRR, churn reduction, and downsell mitigation. The role manages renewal forecasting, risk governance, tiered customer coverage, health scoring, success playbooks, and AI-enabled customer success operations. Responsibilities include coaching and developing the team, partnering with Sales, Product, Support, and Professional Services, engaging executive customers, improving adoption, and reporting performance and portfolio risk to leadership.

Manage customer relationships, onboarding, renewals, expansions, QBRs, and ongoing support. Drive retention, expansion revenue, and churn reduction while partnering with technical support to resolve issues. Gather customer feedback to improve satisfaction, product development, and overall customer experience. The role also involves negotiating and closing deals, managing CRM data, and aligning DBeaver’s database products with customer needs.

Manage customer adoption and value realization of CCC SaaS solutions by building trusted relationships, driving product utilization, analyzing usage data, leading success plans and business reviews, supporting renewals and growth, and partnering cross-functionally to improve outcomes.

Manage partner-sourced customer implementations from handoff through payroll go-live; build implementation plans, configure account settings and integrations, deliver client training, coordinate stakeholders, troubleshoot and document issues, and support initial payroll cycles to ensure accurate employee pay.