Top Customer Success & Experience Jobs in Jacksonville, FL

The Commercial Lines Account Executive manages client accounts, ensuring service excellence, client retention, and growth through cross-selling and maintaining relationships with stakeholders.

Lead day-to-day servicing and renewals for a book of large commercial insurance accounts. Manage renewals, new business marketing, carrier negotiations, policy documentation, audits, certificates, and client communications. Use Applied EPIC and agency systems, mentor junior staff, and collaborate with Producers and Account Executives to ensure coverage adequacy and client satisfaction.

The Client Advisor builds relationships with customers, matches needs to banking products, processes account transactions, and ensures compliance with banking regulations. Responsibilities include improving customer interactions, maintaining records, and participating in community events.

Provide desktop support with expertise in voice support, particularly in video calling and voice communication.

The Relationship Specialist engages with members to provide exceptional customer service, identify needs, and offer financial solutions while maintaining compliance and aiding in transactions.

Manage assigned customer accounts as primary contact, drive retention and expansion through renewals, upsells, onboarding, risk mitigation, and cross-functional collaboration with product and engineering.

Looking for a multi-skilled journalist to develop compelling stories, perform live shots, and utilize digital tools for reporting across various platforms. Must have strong writing and production skills with a focus on creativity and sourcing.

The Placement Executive partners with Advisors to provide excellent service in Commercial Insurance and Risk Management, maintaining client relationships and evaluating insurance options.

The Client Services Analyst I role involves engaging with clients, resolving technical issues, and collaborating with internal teams to ensure successful client interactions in the financial services sector.

Develop and manage relationships with restoration/repair firms, create training and marketing collateral, onboard and track network firms, liaise with internal teams, analyze program effectiveness, and improve processes to increase participation and engagement.