Top Customer Success & Experience Jobs in Jacksonville, FL

The Client Success Director leads client growth strategies, manages high-stakes negotiations, and coaches a team to deliver exceptional ROI through data-driven narratives, fostering C-suite relationships and enhancing client success.

As a Customer Care Representative, you will handle customer inquiries, resolve complaints, manage orders, and enhance customer satisfaction using multiple systems and thorough documentation.

Manage a portfolio of SMB and mid-market accounts, focusing on renewal execution, customer engagement, and driving retention and growth. Collaborate with cross-functional teams to ensure customer success and forecast management.

The Product Adoption Specialist facilitates training to ensure successful client adoption of MasterMind, develops tailored training programs, and supports change management initiatives.

Lead and develop a team of Technical Support Specialists, driving AI initiatives and supporting operations that connect to business outcomes, while ensuring high customer experience and team performance.

As a Customer Service Representative, you'll manage inbound customer calls, provide exceptional service, handle payment processing, and maintain customer accounts post-training.

Lead the Customer Success department to enhance retention and growth through strategic leadership, team development, and cross-functional collaboration, while managing complex account scenarios and key performance indicators.

The Senior Account Executive will manage the sales pipeline, prospect for new business, leverage existing relationships, and advocate for customers to drive growth in the PEO sector.

As Director of Partner Success, you will manage higher ed partnerships, drive enrollment goals, and ensure client satisfaction through strategic collaboration and communication.

The Medical Science Liaison will support Tempus by educating healthcare professionals on oncology products and gathering insights for future developments, focusing on molecular oncology and genomic profiling.