Top Customer Success & Experience Jobs in Jacksonville, FL

Leads enterprise client relationships, retention, account growth, onboarding, and service delivery within mortgage servicing. Partners with executive, operations, compliance, and business development teams to meet client commitments, manage risks, resolve escalations, and improve performance. Directs and develops client-facing teams while ensuring regulatory, contractual, and service-level requirements are met.

Own a portfolio of client relationships, maintain current relationship records, conduct proactive client outreach, coordinate with attorneys and staff, and design engagement initiatives with Marketing. Identify and qualify growth opportunities, hand them off to Sales or business development, track engagement outcomes, and share insights across Service, Sales, and Marketing. The role requires autonomous relationship management, strong communication, sound judgment, and experience with CRM and pipeline tools.

Build and maintain customer and managing general agent relationships while coordinating with Operations, Underwriting, and Account Management. Lead client onboarding, manage data uploads, process cash receipts, perform premium and accounts receivable reconciliations, support audits, define service requirements, establish service-level targets, resolve complaints, and follow up on outstanding payments. The role also requires business stakeholder engagement, project governance, operational understanding, data analysis, and strong communication skills.

Manages strategic relationships with enterprise clients, builds C-suite access, conducts annual program maturity and partnership assessments, develops executive advocates, identifies account risks and expansion opportunities, and delivers executive-level insights. The role requires deep contingent workforce expertise, consultative engagement experience, strong communication, analytical ability, and 8 or more years in contingent workforce, VMS, or workforce solutions.

Manage a complex portfolio of B2B customer relationships, leading retention, renewals, growth, account planning, and value realization. Serve as a strategic advisor, analyze utilization and financial data, lead business reviews, oversee implementations, resolve escalations, and coordinate cross-functional teams. Maintain CRM and forecasting data, identify churn risks, support upsell opportunities, and represent the organization in customer meetings, events, and strategic relationship-building activities.

The Employment Specialist provides employment re-entry skills, job placement assistance, follows up on inmate employment, and conducts job readiness training. Responsibilities also include monitoring work schedules, maintaining an accurate job bank, conducting job interviews, and assisting inmates with resumes and applications.

The Commercial Lines Account Executive manages client accounts, ensuring service excellence, client retention, and growth through cross-selling and maintaining relationships with stakeholders.

Lead day-to-day servicing and renewals for a book of large commercial insurance accounts. Manage renewals, new business marketing, carrier negotiations, policy documentation, audits, certificates, and client communications. Use Applied EPIC and agency systems, mentor junior staff, and collaborate with Producers and Account Executives to ensure coverage adequacy and client satisfaction.

Provide desktop support with expertise in voice support, particularly in video calling and voice communication.

Manage assigned customer accounts as primary contact, drive retention and expansion through renewals, upsells, onboarding, risk mitigation, and cross-functional collaboration with product and engineering.