Top Operations & Support Jobs in Jacksonville, FL

Implement and configure CentralSquare public safety software, document requirements, integrate third-party systems (APIs/REST/SOAP), perform testing, support system rollouts, collaborate with development and project teams, mentor junior consultants, and assist with escalations to ensure successful customer implementations.

Schedule and contact policyholders by phone, SMS, and email to arrange insurance appraisals, guide homeowners through the ASSIST photo-capture app, update work order statuses, meet productivity and quality goals, and escalate issues to management.

Review and quality-check field investigation reports, provide guidance and feedback to investigators, track and prioritize pending cases, schedule additional leads, assist with customer complaints and QA interviews, prepare statistical reports, and support PMs and managers to ensure timely, accurate submissions.

Handle eMarketplace customer inquiries (Amazon, eBay, Walmart), resolve issues on first contact including returns and website assistance, liaise across departments, use company tools/databases, meet customer service metrics, make product recommendations, participate in training, and follow company policies.

Build and lead EdSights' technical support function: select ticketing tooling, create SLAs and escalation paths, run day-to-day ticket triage, implement AI chatbot and knowledge base, own support KPIs and QA, triage API/integration issues, and hire and train a growing support team while partnering with Product and Engineering to resolve product gaps.

Perform quality assurance on published content and forms across paper and online formats. Verify text and artwork accuracy, confirm edits, track work queues, document issues, assist Program Lead, complete training, and support continuous improvement. May work overtime to meet deadlines.

Process and file FHA Part B and non-conveyance claims (CWCOT, SFLS) and loss mitigation claims; submit title packages to HUD; follow up on claim payments and suspended funds; monitor reports/queues and attorney submissions; resolve exceptions, meet investor/insurer timeframes, update manager on trends, and improve processes to minimize losses.

Support operational excellence by owning reporting and dashboards, improving CRM data quality, building Excel-based reports and Redtail workflows, auditing data, coordinating cross-functional projects, documenting SOPs, testing processes, and identifying automation opportunities to improve firm-wide operations.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Process, quality-check, and route incoming claims and documents; maintain import queues, reconcile balances, validate charges, and resolve discrepancies. Monitor file-sharing and data transfers, enter itemized bill data, submit service tickets for system issues, analyze document/system trends, and collaborate with teams to improve workflows and communication.